Posted 25 May 2010 - 03:28 PM
Posted 25 May 2010 - 03:37 PM
If that does not work you might have to uninstall the drivers/programs and reinstall them.
Hope that helps.
Posted 25 May 2010 - 06:37 PM
Posted 26 May 2010 - 11:01 AM
Thank you for you help in this matter, I going to wait to buy cartridge for my printer and after that I'm going to try if one of your suggestion help. If not I come back here to ask again if you know something else that I can try. Thank you for try to help me.
Posted 27 May 2010 - 06:16 AM
Windows XP hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
No prerequisites are required.
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
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