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Attack Aftermath with Office 2000


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#1
mrcdem

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:)
I have a fairly new Dell computer, the factor OS is Vista. I installed my old version of Office 2000 when I bought the PC a year ago and have had no problems. Yesterday I got hit with Trojan-Downloader.renos followed by an all day barrage of Trojan.FakeAlerts. I tried everything before I was able to finally get everything cleaned out.

During that time IE8 became corrupted and I had to download Firefox. Anyway, everything seems to be (kind of) back to normal now. I've run several scans with PC Tools Spyware Doctor, Lavasoft Ad-Aware, MBAM and Piriform CCleaner and everything is clean.

When I open Microsoft Word 2000, a dialog box pops up and asks if I want to register it. As soon as I click either yes or no, (it doesn't matter which), Word closes. I tried to update both Office 2000 and Word 2000 through the Microsoft update site, but I get an error box telling me the program is not installed.

If I had to guess, I'd say I might have accidentally deleted something from the registry I wasn't supposed to. One of the infections in the history on PC Tools told me it was a modified registry infection and listed the number of the registry item. This was at about 2am and I was tired and frustrated so I just found that item in the registry and deleted it, (without backing anything up).

Anyway - that might not be the problem - it's just the only thing I can think of.

If I re-install Office 2000 and then do a registry scan with CCleaner, I get a whole list of issues. Clicking on "fix issues" doesn't help.

Thanks in advance.
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#2
sari

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I'm going to advise up front that scanning with a registry cleaner and trying to fix the issues can cause further damage to your PC.

You are installing an old version of Office - was it installed previously on another computer? Is this a copy that you had purchased separately from a computer? I assume you're trying to reinstall from the original disk.

My second question would be whether you're sure you're clean. You say everything seems kind of back to normal - are there other issues besides the Office?
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#3
mrcdem

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Yes it's been installed on several computers I've owned over the past 10 years: one with Windows Millenium, one with Win XP, and as I said it's been installed on this one with Vista for over a year with zero problems. I use MS Word daily, Power point occasionally (usually just to add text to a picture). I don't use any of the other "Office" programs so I couldn't justify the cost of buying a newer version of Office as long as this one was working. I'm also used to Word 2000 and know from experience that newer is not necessarily synonymous with better. Up until yesteday my philosophy was "If it ain't broke - don't fix it."

I wasn't necessarily trying to fix any problems with the registry scanner. I just happened to notice as an aside that, (since yesterday), when I install Office 2000 there are issues, and if I happen to run a registry scan with CCleaner, a lot of microsoft Office issues show up, (that never did before). I pointed it out merely as extra info.

I rarely do anything with the registry. Yesterday, after fighting with the trojans until well after 2:00am, I was tired and frustrated. That would have been the perfect time to power down and go to bed. Instead I went in and deleted a registry item, (something I have never done before unless I was following specific written instructions). At the time it was the next best option to taking a hammer to the thing.

I am 99% sure I am clean now. The office thing is the only issue as far as I know. I had McAfee virus protection that I paid like $80 for 2 years for. This is the second time in three months that an infection has gotten past McAfee without any alerts or pauses or attempst to block. I uninstalled it and installed Microsoft free virus protection. I have that on my laptop and like it a lot better. I ran a scan with McAfee prior to uninstalling it. Then I ran a scan with Microsoft anti-virus. I ran a scan with PC Tools Spyware Doctor, I ran a scan with Ad-Aware, and I ran a scan with MBAM. Everything comes back green and the Office thingy seems to be the only issue.
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#4
sari

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It doesn't seem likely, in my experience, that a virus should have chosen to attack Office. My first thought is that even though you've installed this before, Microsoft doesn't like that you're installing the same version of Office on multiple PCs - that doesn't fit with the EULA. Deleting registry items doesn't seem like it would break Office unless there was a keygen or other workaround to get around multiple installs, and it's now been deleted. That is likely to get picked up by a program like MBAM.

This is not to say you knowingly tried to override this - did you encounter any issues with your initial install of Office on here?
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#5
mrcdem

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I don't believe so. I never did anything out of the ordinary when I installed it, but it's been so many years between installs. Every time I get a new PC I just stuck it in and ran setup. If it worked great - if it didn't, I got my moneys worth. If I was just installing it for the first time on this PC I would assume these issues had to do with the EULA and that'd be the end of it. I've had it installed on here for over a year, and I just now remembered I even have it installed on my laptop with no problems.

So it's no big deal. I just though someone might have had the same issues and know of a solution. Even buying just Word 2000 (used) on Amazon is $49. I just figured since I already own a used copy maybe some one knew how I could get it to work.
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#6
mrcdem

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Problem solved. www.openoffice.org.

Thank you,

Marc
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