[hammerman]

Hi,

How's your computer running?

Run OTL and select Minimal Output. Use the Quick Scan button to start a scan.
Please post the OTL report in your reply.

[Advertisements]

Hi,

It seems to be running okay.

Here is the log...

 OTL4.txt   123.63KB   185 downloads

[Jade5]

Hi,

It seems to be running okay.

Here is the log...

 OTL4.txt   123.63KB   185 downloads

[hammerman]

hi,

Please follow these steps.

-- Step 1 --

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  [2001/08/23 22:00:00 | 000,001,024 | ---- | C] () -- C:\WINDOWS\System32\kdkdhof.dll
  [2001/08/23 22:00:00 | 000,000,204 | ---- | C] () -- C:\WINDOWS\System32\p0o5wbf.dll
  [2001/08/23 22:00:00 | 000,000,016 | -H-- | C] () -- C:\WINDOWS\System32\gnw893v.dll
  [2001/08/23 22:00:00 | 000,000,016 | -H-- | C] () -- C:\WINDOWS\System32\bu15x05.dll
  
  :Commands
  [purity]
  [emptytemp]
  [emptyflash]
  [start explorer]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot when it is done
• This fix will produce a report. Please add this to your reply.

-- Step 2 --

• Run OTL
• Click on the None button
• Under Extra Registry select Use Safelist
• Click on the Run Scan button
• The Extras.txt file should appear on your desktop. Please post this in your reply.

[Jade5]

Here is the run fix and extra's reports...
 Run_Fix_Report_2.txt   4.7KB   118 downloads
 Extras.Txt   54.97KB   171 downloads


Another quick question for you. Do you know what the problem would be with my MSN messenger?
Everytime I reboot I need to sign in again even though I have all the boxes ticked including the box "Sign me in automatically." It doesn't seem to remember my email address so I have to re-enter the whole thing everytime.

[hammerman]

hi,

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main textfield:
  

  :reg
  HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

[Jade5]

 SystemLook1_report.txt   1.99KB   132 downloads  SystemLook2_report.txt   1.99KB   115 downloadst]

[hammerman]

hi,

See if this helps.

-- Step 1 --

• Download ERUNT
  (ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
• Install ERUNT by following the prompts
  (use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
• Start ERUNT
  (either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
• Choose a location for the backup
  (the default location is C:\WINDOWS\ERDNT which is acceptable).
• Make sure that at least the first two check boxes are ticked
• Press OK
• Press YES to create the folder.

-- Step 2 --

• Launch Notepad.
• Copy (Ctrl-C) and paste (Ctrl-V) the contents of the box below into notepad's window.
  
  

  Windows Registry Editor Version 5.00
  
  [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders]
  "AppData"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,00,4c,00,\
  45,00,25,00,5c,00,41,00,70,00,70,00,6c,00,69,00,63,00,61,00,74,00,69,00,6f,00,\
  6e,00,20,00,44,00,61,00,74,00,61,00,00,00,00,00

  
  
• Save the file as fix.reg (make sure that Save as type is set at All Files) on your Desktop. Ensure there is no space above the line "Windows Registry Editor Version 5.00"
• Locate fix.reg on your desktop and double-click on it.
• You will receive a prompt similar to: "Do you wish to merge the information into the registry?". Answer Yes and wait for a message to appear similar to "Merged Successfully".

-- Step 3 --

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main textfield:
  

  :reg
  HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt


Reboot and try the MSN login.

Edited by hammerman, 05 June 2010 - 11:15 AM.

[Jade5]

 SystemLook3_report.txt   2.03KB   124 downloads


That seems like it has fixed the MSN problem.

THANKYOU THANKYOU THANKYOU for all of you help!

I have 1 more small problem. It's no biggy but if you are able to help it would be awesome.

When I use the wirless broadband at home, my computer has tantrums at random times and it decides that it doesn't want to be connected to the internet. The webpages have a "you are not connected to the internet" message, but the icon on the botton right hand corner still says that the internet connection signal strength is excellent and it says that I am connected.

The only way I have been able to fix this is by rebooting and it connects again.

[hammerman]

Hi,

I think that's one for the experts on the Networking forum. If you post in that forum, please post a link to this topic and let them know I've been helping you.

Your computer appears clean

Let's remove the tools we've been using.

Please follow these steps.

-- Step 1 --

• Download OTC to your desktop and run it
• Click Yes to beginning the Cleanup process and remove these components, including this application.
• You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.

-- Step 2 --

Your backup files in the System Restore points may be infected and need to be cleared. The only way to do this is to turn off System Restore and then turn it back on again. This will delete all your backup files in the System Restore points, including any that are infected. You can then create a new restore point containing your clean files. Please follow these instructions.

• Right-click on My Computer and select Properties.
• Click the System Restore tab.
• Check Turn off System Restore.
• Click Apply then click Yes to confirm. This will remove all your System Restore points and infected files.
• Now uncheck the Turn off System Restore, click Apply then OK.

A new Restore Point has now been created containing backup files for your computer that are clean. You can create additional Restore Points at any time. Click here for instructions.

I recommend you install Service Pack 3 for XP.

Here are some measures you can take to ensure that your computer remains clean.

1. Updates

Windows Updates

It is essential that you regularly check and install the latest Windows Updates. Vulnerabilities within Windows can leave your computer open to infection. Regular updates are released to fix these security vulnerabilities. It is recommended that you set Windows to check, download and install your updates automatically.

• Click Start
• Select Control Panel
• Click on Automatic (recommended)
• Set the day and time for the update check. Set this to a time when your computer will normally be on and connected to the internet.
• Click Apply then OK.

Java Updates

As with Windows, Java also needs to be regularly updated to fix security vulnerabilites. You can download the latest version of the Java Runtime Environment (JRE) from here. Download, install and reboot your computer. You also need to uininstall older versions of Java.

• Click Start
• Select Control Panel
• Select Add or Remove Programs
• Remove all Java updates except the latest one you have just installed.

Adobe Updates

Your Adobe reader needs updating. You should ensure you use the latest Adobe Acrobat Reader and install any security updates that are released. You can download the latest reader and updates from here.

Other Updates

Regularly check for updates for all your security programs including firewall, antivirus, antispyware etc

2. Security Programs

Here is a list of security programs that I would recommend.

Firewall

A firewall is essential to stop hackers infiltrating your computer. The following firewalls are free for personal use. Do not install more than one firewall.

Zone Alarm is an excellent free basic firewall which is very easy to use.
Online-Armor Free is a more advanced firewall which includes a Host Intrusion Protection System (HIPS). This ensures that unrecognised programs will not run unless you give permission.

Antivirus

An antivirus program is essential. The following antivirus programs are free for personal use. Do not use more than one antivirus and always update virus definitions regularly.

AVG
Avira Free
Avast

Anti-Malware

Malwarebytes Anti-Malware MBAM is an excellent anti-malware tool that should be updated and a Quick Scan performed regularly. A Full Scan does not have to be carried out on such a regular basis as the developers aim to detect the vast majority of malware with the Quick Scan. The scanner is free for on-demand scans only.

Ad-Aware, Spybot, SuperAntispyware and A-Squared Free are also very good anti-malware programs that are free for on-demand scans. Spybot has a real-time protection feature called TeaTimer.

Prevention

SpywareBlaster is an excellent free tool for preventing the installation of spyware.
SpywareGuard offers real-time protection so that spyware is detected and blocked before it can do any harm.

Cleaner

ATF Cleaner removes temporary Internet Explorer, Firefox and Windows files.

Browser

Firefox is an alternative browser to Internet Explorer and is more secure.
NoScript is an add-on for Firefox and prevents execution of malicious scripts.
MVPS is a HOSTS file to replace your existing file. This prevents you connecting to a list of well-known ad sites.

[hammerman]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.