[techvech]

I have a Toshiba Satellite M100 laptop.. I was playing music on it when suddenly the speakers stopped working !!

Any clues to what might have happened...
The audio drivers look fine..and the device is also installed correctly....

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Lets start with the following.
Please Go to
1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation ! marks or Red X's

In your next reply please include those results

123runner

[123Runner]

Lets start with the following.
Please Go to
1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation ! marks or Red X's

In your next reply please include those results

123runner

[techvech]

hi ,
thanks for the reply.
Only two devices are with the exclamation mark under the category other devices
- Mass Storage Controller
- Unknown device


well, i have a dual boot, and the sound has stopped coming on XP also.... doesn't that suggest its likely to be a hardware problem ??

Thanks and regards.

[123Runner]

You need to start with re-installing the main board drivers.
Start with the chipset drivers 1st due to the "mass storage and unknown"

They are located Here. Page 3 about the 9th one down.
Change the tab to downloads and refine search to XP.

[techvech]

Hi,
since i am using windows 7 :

Intel Chipset SW Installation Utility
from here :
http://www.csd.toshi...mily=1073768663

[techvech]

the sound still doesn't work...

[rshaffer61]

Does Device Manager still show the two devices marked with a yellow exclamation mark?

[techvech]

yups
it does

[rshaffer61]

Then the motherboard chipset driver still is not installed.
Did you download the driver and if so did you download it to your desktop?
Is it a exe file or some other type file?
Try right clicking on the mass storage device and then click on update driver. When asked where to look for driver point it to the driver on your desktop or where ever you downloaded it to.
Does that resolve the issue?
If not uninstall the mass storage entry and then let windows try to install it again and when asked where to look for the driver point it toward the driver you downloaded.

[123Runner]

Hi,
since i am using windows 7 :

Intel Chipset SW Installation Utility
from here :
http://www.csd.toshi...mily=1073768663

There are no windows 7 drivers shown/available for that model at Toshiba.

Did you try the XP one or none at all?

See if this driver works. http://driver-toshib...drivers_09.html

[techvech]

Then the motherboard chipset driver still is not installed.
Did you download the driver and if so did you download it to your desktop?
Is it a exe file or some other type file?
Try right clicking on the mass storage device and then click on update driver. When asked where to look for driver point it to the driver on your desktop or where ever you downloaded it to.
Does that resolve the issue?
If not uninstall the mass storage entry and then let windows try to install it again and when asked where to look for the driver point it toward the driver you downloaded.

still doesn't work..the file i downloaded is a exe file, which i downloaded from the link 123runner gave..
can you please tell me , how is the mass storage related to the sound not working. As far as i can remember, this unknown device was there earlier also.

thanks.

[rshaffer61]

XP driver won't work for windows 7. I found this HERE and it shows sound drivers for XP and Vista.
The Vista driver should work in theory since Vista and Win 7 are the same. The one you want is dated for 09-11-2007.
The mass storage device may not be related to the sound problem but what 123Runner is saying is that the motherboard chipset driver is part of the issue.
Try the link I provided and see if that will fix the issue. Also please do the following as this may tell us soemthing
OK then I need to see what the Audio Properties show as your default audio device.
Go to Start and then to Control Panel
Right click on the Sound or Audio Devices and then click on Properties
At the top of the window click on Audio and what does it say for Default Audio Device?
Click on Playback and same information?

Edited by rshaffer61, 03 June 2010 - 01:35 PM.

[123Runner]

You also have a unknown device showing in device manager which could be related to sound.
That is why we are trying to get the chipset driver installed.

The previous link I gave has win 7 drivers http://driver-toshib...ers_09.html[/b]

EDIT: added link

Edited by 123Runner, 03 June 2010 - 01:46 PM.

[rshaffer61]

[techvech]

You also have a unknown device showing in device manager which could be related to sound.
That is why we are trying to get the chipset driver installed.

The previous link I gave has win 7 drivers http://driver-toshib...ers_09.html[/b]

EDIT: added link

@123runner : this is where i downloaded the chipset drivers from

well, i have been using windows 7 for last 2 months, and the sound was working fine, both on windows 7 and windows XP.

but it suddenly stopped working on both of them.thats why i thought it might be a hardware problem..

@rsshaffer: i'll try the steps you asked and post back..