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DVD drives not working


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#1
Napkintoe

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I recently completed a complete purge of viruses here but some computer functions are not working now an I was hoping to get help with my DVD drives.

Here is my current situation.

HP Pavilion Media Center PC running XP home edition

1, Light scribe DVD RAM Writer /CD writer
Will show as an audio CD but will not play it
Will not show a DVD is in the drive at all
Will not find new blank media

2, DVD ROM

Will play a DVD only when prompted no autorun
Will not not an Audio CD even when propmted - Windows media player cannot find the file...
Will not find new blank media

Robert

Edited by Napkintoe, 30 May 2010 - 11:19 AM.

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#2
Napkintoe

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OTL Log


[attachment=42346:OTL_Log.txt]

Edited by wannabe1, 05 June 2010 - 01:31 PM.

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#3
Napkintoe

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And my MBAM report

[attachment=42347:MBAM_Report.txt]

Edited by wannabe1, 05 June 2010 - 01:32 PM.

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#4
Napkintoe

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Any help out there for me??

Another problem possibly related is that I can not launch into a web site from another application for instance clicking on a link in an Excel spreadsheet will open Excel but the url field will be blank and not connection is ever made.
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#5
Broni

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One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.
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#6
Napkintoe

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Hey there,

Thanks for pitching in.

1. Tried several times no effect.

2. Ran fix tool. Result was that "Problem were found with this device not able to repair"

3. Ran cdgone no effect

4. Found primary and secondary under "unknown" in Device Manager uninstalled as instructed restart no change in behavior.

Neither drive will autoplay a cd or dvd. If I dbl click on a drive with media in it will open WMP and say the file can't be found. If I open and close the dvd player with WMP already open the media will play.
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#7
Broni

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Found primary and secondary under "unknown" in Device Manager uninstalled as instructed restart no change in behavior.

Do you have any errors in Device Manager?
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#8
Napkintoe

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In Device Manager itself I don't see any errors I'm not sure if I should be looking somewhere else.
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#9
Broni

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At this point, I'm not sure, what else we can do here.
Keep in mind, that with some level of an infection, even if the computer is eventually declared as clean, it'll never be the same as before.

I'd suggest, backing up all data and go for clean Windows reinstallation.
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