Posted 01 June 2010 - 09:37 AM
Posted 01 June 2010 - 01:55 PM
It could have been taken out by the virus.
Did you have her do a search for hosts?
There should not be a problem creating the folder.
Are you going to use a hosts file from MVPS? This will extract to the proper location.
How to download and extract the hosts file
I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools
If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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