I created an additional outlook profile on his computer using my username and it took. So I deleted his profile and tried to recreate it and it still prompted me for his password. And the same issue, it won't take his password.
How do I resolve this issue? I checked his settings for his user ID on the exchange server and in AD, and I reset his password thinking maybe he gave me the wrong password. Buit still no luck. I cannot connect him at all.