Hi
Lissy1279 I would try safe mode and then a system restore to a date before the problem.
To enter safe mode start tapping the F8 key while the computer is booting up.
This brings you to
windows advanced options menuTry the
last known good configuration first.
If that does not work, then try
safe mode.
Safe mode loads default drivers. The screens will look different and the screen resolution will be default also.
How To Restore back to a earlier date.
To do a
System Restore follow these steps:
· Click
Start and then to
All Programs· Scroll to
Accessories and then
System Tools· Click on
System Restore· A
Welcome screen will come up and you need to click on
Restore My Computer To A Earlier Date· Then click on
Next· Now you will see in the window
Select A Restore Point. From here select a date a couple of days before the problem started.
· Then click
Next· On the
Confirm Restore Point Selection window verify the
Restore Point you chose is correct.
· Close all open programs and click
Next· The computer will now automatically shut down and reboot. When it restarts you will see
”Restoration Complete or "Unable to Restore"” page and then click
OKHopefully you will get a Restore Complete.
· Once you have made sure that everything is now running correctly then please reply back with the results.
123runner