[Essexboy]

If you cannot disable the run combofix anyway - but do not allow McAfee to dlete or quarantine any files

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I am unable to disable, or completely uninstall McAfee. Should I run the Combo Fix or what.

[frostyr1]

I am unable to disable, or completely uninstall McAfee. Should I run the Combo Fix or what.

[Essexboy]

Yes run Combofix

[frostyr1]

I was unable to run combo fix. It locked up everything and I had to reboot. Should I try again?
Thanks, AL

[Essexboy]

Can you run Combofix from safe mode please

[frostyr1]

I tried safe mode and got same result. Box came up saying.
"Windows Command Processor has stopped working,
Windows can check online for a solution to the problem.


Check online for a solution.
Close the program

View Details."

I tried to copy and paste the details details, but they were lost in the restart. I know the first line said "Apps Crash"

Edited by frostyr1, 09 June 2010 - 06:44 AM.

[Essexboy]

OK lets use a different analysis programme to look under the hood

Download avz4.zip from HERE

• Unzip it to your desktop to a folder named avz4
• Double click on AVZ.exe to run it.
• Run an update by clicking the Auto Update button on the Right of the Log window:
• Click Start to begin the update

Note: If you recieve an error message, chose a different source, then click Start again

• Start AVZ.
  
• Choose from the menu "File" => "Standard scripts " and mark the "Advanced System Analysis with malware removal mode enabled" check box.
  
• Click on the “Execute selected scripts”.
• Automatic scanning, healing and system check will be executed.
• A logfile (avz_sysinfo.htm) will be created and saved in the LOG folder in the AVZ directory as virusinfo_syscure.zip.
• It is necessary to reboot your machine, because AVZ might disturb some program operations (like antiviruses and firewall) during the system scan.
• All applications will work properly after the system restart.

When restarted

• Start AVZ.
  
• Choose from the menu "File" => "Standard scripts " and mark the “Advanced System Analysis" check box.
  
• Click on the "Execute selected scripts".
• A system check will be automatically performed, and the created logfile (avz_sysinfo.htm) will be saved in the LOG folder in the AVZ directory as virusinfo_syscheck.zip.

Attach both virusinfo_syscure.zip and virusinfo_syscheck.zip to your next post

To attach a file, do the following:

• Click Add Reply
• Under the reply panel is the Attachments Panel
• Browse for the attachment file you want to upload, then click the green Upload button
• Once it has uploaded, click the Manage Current Attachments drop down box
• Click on to insert the attachment into your post

[frostyr1]

OK, here they are
Thank you,
Al

 virusinfo_syscure.zip   18.98KB   58 downloads  virusinfo_syscheck.zip   18.81KB   59 downloads]

[Essexboy]

Nothing showing there that would indicate a malware file stopping CF

Save these instructions so you can have access to them while in Safe Mode.

Please click here to download AVP Tool by Kaspersky.

• Save it to your desktop.
• Reboot your computer into SafeMode.
  

  You can do this by restarting your computer and continually tapping the F8 key until a menu appears.
  Use your up arrow key to highlight SafeMode then hit enter.

• Double click the setup file to run it.
• Click Next to continue.
• Accept the Licence agreement and click on next
• It will by default install it to your desktop folder.Click Next.
• It will then open a box There will be a tab that says Automatic scan.
• Under Automatic scan make sure these are checked.

• Hidden Startup Objects
• System Memory
• Disk Boot Sectors.
• My Computer.
• Also any other drives (Removable that you may have)

Leave the rest of the settings as they appear as default.

• Then click on Scan at the to right hand Corner.
• It will automatically Neutralize any objects found.
• If some objects are left un-neutralized then click the button that says Neutralize all
• If it says it cannot be Neutralized then chooose The delete option when prompted.
• After that is done click on the reports button at the bottom and save it to file name it Kas.
• Save it somewhere convenient like your desktop and just post only the detected Virus\malware in the report it will be at the very top under Detected post those results in your next reply.
  
  

  Note: This tool will self uninstall when you close it so please save the log before closing it.

[frostyr1]

I couldn't save a file, so I wrote down the three things it found and deleted. Detected and Deleted: Trojan.Win32.Tdss.beni
Trojan.Win32.Tdss.beea
Trojan.Win32.Tdss.bfmt

[Essexboy]

Could you now try Combofix please

[frostyr1]

Already did and got the same result. Windows Command Proc has stopped working.

[Essexboy]

OK lets try baby steps and see if we can whittle down what remains

Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

[frostyr1]

Here it is!!

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4189

Windows 6.0.6000
Internet Explorer 7.0.6000.16609

6/11/2010 2:55:54 PM
mbam-log-2010-06-11 (14-55-54).txt

Scan type: Quick scan
Objects scanned: 137512
Time elapsed: 9 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

[Essexboy]

OK now it is time to find out what stops cmd from running

To ensure that I get all the information this log will need to be attached (instructions at the end) if it is to large to attach then upload to Mediafire and post the sharing link.

Download OTS to your Desktop

• Close ALL OTHER PROGRAMS.
• Double-click on OTS.exe to start the program.
• Check the box that says Scan All Users
• Under Additional Scans check the following:
  • Reg - Shell Spawning
  • File - Lop Check
  • File - Purity Scan
  • Evnt - EvtViewer (last 10)
• Under the Custom Scan box paste this in
  
  netsvcs
  %SYSTEMDRIVE%\*.exe
  drivers32
  %SYSTEMDRIVE%\*.*
  %systemroot%\*. /mp /s
  CREATERESTOREPOINT
  %systemroot%\system32\*.dll /lockedfiles
  %systemroot%\Tasks\*.job /lockedfiles
  %systemroot%\System32\config\*.sav
  %systemroot%\system32\drivers\*.sys /180
  
• Now click the Run Scan button on the toolbar.
• Let it run unhindered until it finishes.
• When the scan is complete Notepad will open with the report file loaded in it.
• Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.

Please attach the log in your next post.

To attach a file, do the following:

• Click Add Reply
• Under the reply panel is the Attachments Panel
• Browse for the attachment file you want to upload, then click the green Upload button
• Once it has uploaded, click the Manage Current Attachments drop down box
• Click on to insert the attachment into your post