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Possible Browser Problem?


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#1
BlueIris

BlueIris

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After being online, and logging off, I cannot log on again unless I reboot. The mouse does not work on any of my desktop icons. Fortunately, it does work on the "start" so that I can reboot. Has anyone else ever experienced this? Is there a quick fix? Thanks!!
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#2
happyrock

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Hi BlueIris ... :) ..:)

After being online, and logging off I cannot log on again unless I reboot

do you mean you can't connect using dialup
or
if on broadband you can't launch your browser...
what malware removal programs do you have installed and when was the last time you updated and ran them
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#3
BlueIris

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Hi Happyrock,

Thanks for responding to my question.

First of all, you're talking to a real computer dummy.

My programs is Windows XP and we have dialup.

The programs I use for "cleanup" are CCleaner.com and Ad-Adware SE. I use them daily.

BI
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#4
happyrock

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ccleaner is useless against malware...ad-aware is just a little better than that...

Please go to Malware and Spyware Cleaning Guide...
HERE....

That will help you clean up 80 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) follow the instructions and start a new topic
here
post the OTListIt2 and Rooter logs ...
The "Topic Title" should contain the name of the infection that you are having a problem with...Use the "Topic Description" to include more details. This will help you get faster responses as some people are more familiar with certain infections....

if you are unable to download or run ANY of the tools...try downloading them on another computer and put them on a flash drive or cd and try installing them that way..
no joy...
start a new topic and let them know you can't run any of the tools..

if your still having issues after the malware pros give you a all clean...come back here and we will see if we can get it straightened out out
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#5
BlueIris

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Thanks so much!! I'll give these suggestions a try and let you know how I come out.

BI
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