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itunes could not connect to the itunes store


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#1
lennycoolbreeze

lennycoolbreeze

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Hello everyone.
I can not connect to the itunes store. I've tried all the fixes relayed here in the forum and nothing helps. My laptop is running windows vista and here is my connectivity diagnostic:

Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
TOSHIBA Satellite L355D
iTunes 9.1.1.12
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.1.3
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.1.2 (214.3)



Current user is an administrator.
The current local date and time is 2010-06-07 17:08:44.
iTunes is not running in safe mode.

Video Display Information

ATI Technologies Inc., ATI Radeon 3100 Graphics


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 9.1.1.12 is currently running.
iTunesHelper 9.1.1.12 is currently running.
Apple Mobile Device service 3.0.1.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {F191D1D2-8586-49ED-83D4-2DBD7633209E}
Description: Realtek RTL8102/8103 Family PCI-E FE NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers:

Adapter Name: {B19879ED-EB14-4C56-A4F1-6378E911A908}
Description: Atheros AR5007EG Wireless Network Adapter
IP Address: 192.168.1.103
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Mon Jun 07 16:16:42 2010

Lease Expires: Tue Jun 08 16:16:42 2010

DNS Servers: 68.105.28.11
68.105.28.11
68.105.29.11
68.105.28.12

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
iTunes has never successfully accessed iTunes store.



Any help would be greatly appreciated!

thanks,
lennycoolbreeze
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#2
Spyderturbo007

Spyderturbo007

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This fix is a little drastic, but solves most iTunes connection problems. Try deleting your user preference file for iTunes. You want to make a backup of the original file before deletion.

Keep in mind that you will lose all iTunes preferences, but you can put back the original file if it doesn't work. If it does, you'll have to recreate any and all preferences you have set.

Close iTunes

Navigate to C:\Users\InsertUserNameHere\AppData\Local\Apple Computer\iTunes\iTunesPrefs.xml

I don't know your username, so you'll need to substitute it for the part above where I have "InsertUsernameHere". Once you find that file, you'll want to make a copy first, delete the original and restart iTunes. iTunes will automatically recreate the iTunesPrefs.xml file when you reopen iTunes

If that doesn't work, just close iTunes, and overwrite the new file with the old one you made a backup of earlier.

Give that a shot and let me know how it works out.
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