[B520]

I have an HP laptop with XP operating system. Lately it has been crashing daily. Usually it starts by going very slow then soewhat freezing and then it will crash and restart and then be OK. I get this message in the application log when it happens.
Event Type: Warning
Event Source: PerfDisk
Event Category: None
Event ID: 2001
Date: 6/9/2010
Time: 1:25:36 PM
User: N/A
Computer: HP-LAPTOP
Description:
Unable to read the disk performance information from the system. Disk performance counters must be enabled for at least one physical disk or logical volume in order for these counters to appear. Disk performance counters can be enabled by using the Hardware Device Manager property pages. Status code returned is data DWORD 0.
Data:
0000: aa 05 00 00 ª...

Does anyone know what this error is?

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• Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
• Double-click VEW.exe
• Under 'Select log to query', select (as appropriate):
  
  • Application
  • System
• Under 'Select type to list', select (as appropriate):
  
  • Error

Then use the 'Date of events' or 'Number of events' as follows:

Either:

• Click the radio button for 'Number of events'
  Type 6 in the 1 to 20 box (or any number from 1 to 20)
  Then click the Run button.
  Notepad will open with the output log.
  
  
• Click the radio button for 'Date of events'
  In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
  In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
  Then click the Run button.
  Notepad will open with the output log.

Please post the Output log in your next reply

Also please do the following.

Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.

• It is normally the key above your number pad between the F12 key and the Scroll Lock key
• Now go to Start and then to All Programs
• Scroll to Accessories and then click on Paint
• In the Empty White Area click and hold the CTRL key and then click the V
• Go to the File option at the top and click on Save as
• Save as file type JPEG and save it to your Desktop
• Attach it to your next reply

And finally this below:

Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...

DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

[rshaffer61]

• Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
• Double-click VEW.exe
• Under 'Select log to query', select (as appropriate):
  
  • Application
  • System
• Under 'Select type to list', select (as appropriate):
  
  • Error

Then use the 'Date of events' or 'Number of events' as follows:

Either:

• Click the radio button for 'Number of events'
  Type 6 in the 1 to 20 box (or any number from 1 to 20)
  Then click the Run button.
  Notepad will open with the output log.
  
  
• Click the radio button for 'Date of events'
  In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
  In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
  Then click the Run button.
  Notepad will open with the output log.

Please post the Output log in your next reply

Also please do the following.

Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.

• It is normally the key above your number pad between the F12 key and the Scroll Lock key
• Now go to Start and then to All Programs
• Scroll to Accessories and then click on Paint
• In the Empty White Area click and hold the CTRL key and then click the V
• Go to the File option at the top and click on Save as
• Save as file type JPEG and save it to your Desktop
• Attach it to your next reply

And finally this below:

Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...

DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

[B520]

I hope this is what you need.



If you can help. Thank you much.

Attached Thumbnails

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Attached Files

•  everest_Report.txt   35.29KB   124 downloads
•  systemVEW.txt   1.69KB   149 downloads
•  appVEW.txt   1.27KB   118 downloads

[rshaffer61]

OK let's try some things to see if we can get some results.
First please make sure all vents on the laptop are cleared of any dist or if clogged please clean them out.
Next please do the following.
Download Autoruns from the link in my signature below:
1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.


Third step after replying with the Autoruns Log
Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem

[B520]

Ok, attached is the autoruns txt file. I did run chkdsk /r/f last night but will run again after sending this.
Thanks

Attached Files

•  AutoRuns_061010.txt   19.05KB   282 downloads

[rshaffer61]

Don't do chkdsk /f/r
Just run chkdsk /r and be patient as it may take time to run.

Open Autoruns, click on "Logon" tab, and UN-check:

+ "igfxhkcmd" "hkcmd Module" "Intel Corporation" "c:\win_sp3\system32\hkcmd.exe"
+ "igfxpers" "persistence Module" "Intel Corporation" "c:\win_sp3\system32\igfxpers.exe"
+ "igfxtray" "igfxTray Module" "Intel Corporation" "c:\win_sp3\system32\igfxtray.exe"
+ "SunJavaUpdateSched"



When done restart computer and then:



Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:
It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged

Let me know hwo it is running when done with the above steps completed.

[B520]

OK, I have completed everything. I will be using all day so I will let you know tomorrow if all is well. Thanks so much.

[rshaffer61]

OK no problem I should be here for the next 10 hours so just respond and let me know tomorrow. I hope it helped but if not we still have SFC to try.

[B520]

The system just unexpectedly shut down again. The blue message screen is on such a short time I cannot read it.Attached is what the Application warnings were(normal one) and the System error log at the time of failure. If it helps I was running ArcMap and ArcCatalog at the time of failure.

Attached Files

•  App_VEW.txt   4.55KB   132 downloads
•  System_VEW.txt   641bytes   106 downloads

[rshaffer61]

Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions

[B520]

Well I did not have any luck. I do not have a CD and I tried changing drives but that did not help. I may have the information on a partition but that did not work either. Do I need to take it to someone with the XP CD?

Thanks for your help so far.

[rshaffer61]

You can just borrow a XP disk but it has to be the same type as what is installed on your system.

• Home
• Media
• Pro

Then we can proceed with the SFC and if that doesn't work then a Repair Installation and if that still does not resolve the issue then we go to a Parallel Installation.
All of these are used so that existing data will be maintained and safe.

Edited by rshaffer61, 10 June 2010 - 05:39 PM.

[B520]

OK, It may be a few days but I will get back to you.
Thanks again.