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no internet, usb & ethernet port not working, need to update drive


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#1
grandwzrd

grandwzrd

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About one month ago my computer starting shutting down by itself right when the windows screen started... Finally it starting working again after downgrading itself somehow?. Now I have a whole bunch of problems with it and I don't know where to start. I have a HP dv6000 laptop with Vista, computer is around 2 years old. I think I need to update the drivers but I cannot access the internet! My wireless (bluetooth) doesn't even connect! Here's a list of problems I have

1)Ethernet port does not recognize the cable
2)computer "sleep" function is unavailable
3)Bluetooth wireless will not connect "Windows cannot find any networks"
4)No system restore points exist on computer

***I am pretty sure I need to update a bunch of drivers, but I can't even access the Internet in order to do so?
I'm not very good with computers (this is a little over my head) so any help would be greatly appreciated!
ps: Right now I am using my desktop (which works fine)

Thanks,
James :)
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#2
peter99

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go to

http://welcome.hp.co...en/support.html

type DV6000 in the for product box press enter
then choose the series
choose vista 32 or 64 bit
click next

download all drivers and save to a usb device or burn to a disk to keep
for later use.

DO NOT download the BIOS file if you do not know how to flash

Install chipset driver first then VGA, storage, then the rest
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#3
grandwzrd

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do i have to uninstall drivers then reinstall?

Thanks
nevermind, i just update them...

Edited by grandwzrd, 11 June 2010 - 04:06 PM.

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#4
grandwzrd

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ok so far I have updated them all...but the network catagory will not let me.
in Device manager under network adapters, there is a bunch of drivers listed...
I fixed the Bluetooth Device (RFCOMM Protocol TDI), by updating it...
but the Microsoft isatap {B73E325A-79E7-483A- ,etc... and adapters #1, #2, #3 etc...will not update their drivers, it keeps saying "Windows encountered a problem installing the driver software for your device"...The device cannot start.(code 10)
I was soooo close to fixing the computer!!! in fact the screen resolution is back to normal now, which is awesome thanks to you :)

Please help

JL
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#5
grandwzrd

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I have figured out how to fix all the drivers (I think) except for
WAN Miniport (L2TP)
this is found under Device manager, Network adapters
I still cannot connect to the internet...and when I try to set up an internet connection it says:


Failed to Detect Internet Connectivity

Componenet GUID: {7071ECA3-663B-4BC1-A1FA-B97F3B9173}

Componenet file: [C:\windows\system32\connect.dll]

Error: (0x800706BA)

The error message could not be found.

Additional info: Failed to detect Internet connectivity.

:) this is brutal and I hope someone has a solution

Edited by grandwzrd, 11 June 2010 - 06:32 PM.

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