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My computer is not happy!


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#1
cassmat

cassmat

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and everything else..I am computer savvy, NOT!!!!

had some sort of nasty virus...took over my computer...

I have restored to previous dates and all is well for a bit, now I can't even do that!

I want to do a factory restore but that won't work.

I have a wireless Dell Inspiron.

I turn it on, it picks up the wireless network then tries to acquire network address and never does..so can't be used on the internet.

It's not the router as we run 2 other computers off of it...and they are fine.

Any ideas, anything I can look to see if it's checked off or on or whatever.
I am not very computer savvy, but would appreciate any help before paying FS a $100.

Also....I found the Reinstallation CD for my daughters minlaptop, also a Dell..and the drivers and utilities disc...will this work on a Dell Inspiron...?

And if I am able to reformat will the spyware, malware be gone...?

I have saved what I want just need help before spending the $$$!!
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Edited by cassmat, 11 June 2010 - 06:20 AM.

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#2
rshaffer61

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I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here
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#3
123Runner

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The best place for you to go is the malware forum as suggested. The malware needs to be gone before the other issues are resolved.

But to clarify a couple things.

A restore point will hide malware and virus's and you will just keep going in a viscious circle.

It's not the router as we run 2 other computers off of it...and they are fine.

This is not 100% accurate either. We have seen where a reset of the router will fix these scenarios.

Also....I found the Reinstallation CD for my daughters minlaptop, also a Dell..and the drivers and utilities disc...will this work on a Dell Inspiron...?

You can't do that for 2 reasons. The first is a licensing problem and the 2nd is that her re-install CD will have drivers specific to her laptop. Your Dell uses different drivers.

And if I am able to reformat will the spyware, malware be gone...?

Generally Yes.
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#4
cassmat

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The problem is still here, cannot get on internet to try anything suggested, sigh..
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#5
rshaffer61

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Use the system you are posting from to download the programs needed in the malware forum I suggested.
Run them and copy the logs then return to the system you are using and post them in your malware topic as I described above.
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