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#1
bbrown4

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I have a dell computer and I am running Windows XP. Computer will not update and it keeps crashing.
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#2
Macboatmaster

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More detail is required - please.
What happens exactly, is there any message on the screen with any error codes.
Do you get the BSOD
Is the computer running OK besides the update situation
What Firewall, anti-virus and malware protection are you using.
Which version of XP and which Service Pack
Model of Dell and Service tag number if available please.
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#3
bbrown4

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What happens exactly, is there any message on the screen with any error codes.- No
Do you get the BSOD - not familiar with this acroynym
Is the computer running OK besides the update situation - running slowly
What Firewall, anti-virus and malware protection are you using - Kaspersky
Which version of XP and which Service Pack - service pack 3
Model of Dell and Service tag number if available please.
inspiron e1505 and service tag 62JD6C1
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#4
Macboatmaster

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Sorry for delay in reply, website was down last night for some reason.
BSOD is blue screen of death.
Pls open My Computer
Right click the HDD carrying Windows
Click Properties
Click Tools
Click Error Checking
Click to check the box automatically fix file system errors
Click Start
You will receive a message do you wish to reshedule for next restart
Click YES and restart computer.
DO NOT INTERRUPT the check or use the computer.
Pls resport results
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#5
bbrown4

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No issues identified; was the filed saved somewhere?
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#6
Macboatmaster

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Control Panel
Administrative Tools
Event Viewer
Application
Winlogon

Edited by Macboatmaster, 19 June 2010 - 02:12 PM.

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#7
bbrown4

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Below are the the results of the system Error check:

Checking file system on C:
The type of the file system is NTFS.

Cleaning up minor inconsistencies on the drive.
Cleaning up 1697 unused index entries from index $SII of file 0x9.
Cleaning up 1697 unused index entries from index $SDH of file 0x9.
Cleaning up 1697 unused security descriptors.

149171557 KB total disk space.
84767808 KB in 92559 files.
37108 KB in 12233 indexes.
0 KB in bad sectors.
245133 KB in use by the system.
65536 KB occupied by the log file.
64121508 KB available on disk.

4096 bytes in each allocation unit.
37292889 total allocation units on disk.
16030377 allocation units available on disk.

Internal Info:
30 a7 01 00 61 99 01 00 d4 3a 02 00 00 00 00 00 0...a....:......
9e 20 00 00 00 00 00 00 b9 0d 00 00 00 00 00 00 . ..............
a6 05 87 09 00 00 00 00 70 83 ef 67 00 00 00 00 ........p..g....
4c 32 c7 3c 00 00 00 00 00 00 00 00 00 00 00 00 L2.<............
00 00 00 00 00 00 00 00 e0 74 e0 b0 00 00 00 00 .........t......
99 9e 36 00 00 00 00 00 98 38 07 00 8f 69 01 00 ..6......8...i..
00 00 00 00 00 00 d1 35 14 00 00 00 c9 2f 00 00 .......5...../..

Windows has finished checking your disk.
Please wait while your computer restarts.
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#8
bbrown4

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Below are the results of the Error Checking file:

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 6/18/2010
Time: 10:29:17 PM
User: N/A
Computer: BURRELL
Description:
Checking file system on C:
The type of the file system is NTFS.

Cleaning up minor inconsistencies on the drive.
Cleaning up 1697 unused index entries from index $SII of file 0x9.
Cleaning up 1697 unused index entries from index $SDH of file 0x9.
Cleaning up 1697 unused security descriptors.

149171557 KB total disk space.
84767808 KB in 92559 files.
37108 KB in 12233 indexes.
0 KB in bad sectors.
245133 KB in use by the system.
65536 KB occupied by the log file.
64121508 KB available on disk.

4096 bytes in each allocation unit.
37292889 total allocation units on disk.
16030377 allocation units available on disk.

Internal Info:
30 a7 01 00 61 99 01 00 d4 3a 02 00 00 00 00 00 0...a....:......
9e 20 00 00 00 00 00 00 b9 0d 00 00 00 00 00 00 . ..............
a6 05 87 09 00 00 00 00 70 83 ef 67 00 00 00 00 ........p..g....
4c 32 c7 3c 00 00 00 00 00 00 00 00 00 00 00 00 L2.<............
00 00 00 00 00 00 00 00 e0 74 e0 b0 00 00 00 00 .........t......
99 9e 36 00 00 00 00 00 98 38 07 00 8f 69 01 00 ..6......8...i..
00 00 00 00 00 00 d1 35 14 00 00 00 c9 2f 00 00 .......5...../..

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
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#9
Macboatmaster

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Now go to Windows update pls, check for and attempt to download the updates.
If they fail, please then report the error message for that update on event viewer, system, windows update agent

Edited by Macboatmaster, 20 June 2010 - 03:07 PM.

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#10
bbrown4

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Windows update successful; IE running faster and no BSOD.
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#11
Macboatmaster

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Is that a "Thank you"
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#12
bbrown4

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No this is a thank you, I wasn't sure if there was going to be something else that I would need to do.

Thank you for your time and service!
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