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Unable to log-in windows or Safe Mode


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#1
overclick.cn

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Hi,

My laptop is running Windows 7 Ultimate 32-bit and just yesterday, for unknown reasons, I couldn't get into the windows. The laptop would boot into the Welcome screen and would get stuck there for hours. I tried access the Safe Mode to use the System Restore Point but the same thing happened to Safe Mode, in which I couldn't get into the windows to use the SRP. Luckily, the installation disk has the Recovery option where System Restore Point was included. I used that and finally got the System Restore Point to run, but none of the system points were able to install successfully. I tried all the system points that were available but none of them worked.

I want to avoid re-installing the windows if possible, so please guide me. Thanks for helping.
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#2
Pcs365

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Hello there, hope these step's help you,

I’d suggest you to unplug all external devices.

Try logging into Advanced startup options. The Advanced Boot Options screen lets you start Windows in advanced troubleshooting modes. You can access the menu by turning on your computer and pressing the F8 key before Windows starts.

Refer the link below for more details:

Advanced startup options (including safe mode)
http://windows.micro...ing-safe-mode#

You could also restart your computer using the Last known Good Configuration and see if the issue can be fixed. It's a Windows startup option that uses the most recent system settings that worked correctly. Every time you turn your computer off and Windows shuts down successfully, important system settings are saved in the registry. If a problem occurs, you can restart your computer using those settings. For example, if a new driver for your video card is causing problems, or an incorrect registry setting is preventing Windows from starting correctly, you can restart your computer using Last Known Good Configuration. This will roll back the drivers.

Refer the link below for more details:

Using Last Known Good Configuration
http://windows.micro...-Configuration

OR
I have seen a similar incident and solved it by resetting the BIOS. Disconnect PC from power, then remove the battery and/or use the mainboard jumper to clear.
Just don't forget on re-boot to enter BIOS setup and set time etc or it will have an effect on your antivirus and any other date dependant programs.
Hope this works for you.
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#3
overclick.cn

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Thanks for helping out. But the Last Known Good Config didn't solve the problem. It would still get stuck at the Welcome screen.

As for the Advanced Boot Options, I only went there so I could get to Safe Mode, but like I had mentioned above, Safe Mode would not load into the windows; it would also get stuck at the Welcome screen.

I think I have to re-install the windows if there's no other choice :)
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#4
overclick.cn

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Hi again,

I'm not trying to bump the topic or anything, but I'm not sure if I should start another topic for this because I have gone and tried to re-install the windows, but the problem seems to persists.

So I re-installed the windows at the boot up and when it finished copying the needed files and automatically restarted the computer, instead of logging into the windows, it would get stuck at the logo screen (you know, where it says Microsoft Windows). I had to manually press the Power button to shut it down.

Could this be a hardware failure? Please help me. Thanks.
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#5
rshaffer61

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Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

Thanks to Broni for the instructions

If this shows nothing wrong then do the following.


If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS
Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#6
overclick.cn

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Hi rshaffer61,

I downloaded the hard drive test tool (for 2.5' WD hard drives), burned it to a CD, and ran the disk at boot up, but now it says there's no hard disk found. Does this mean the hard drive is dead? I just bought it brand new 2 months ago. Just a quick side info, I have an enclosure for 2.5 hard drives so I hooked this hard drive up in there, connected it to another computer, and this computer also didn't recognize any external hard drives.
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