Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Basic functions and Internet issues after virus removal


  • Please log in to reply

#1
a_to_z

a_to_z

    Member

  • Member
  • PipPip
  • 93 posts
Any help with this would be very much appreciated!!!

Back in March I got a rogue virus on my laptop. It was successfully removed, but the programs on my personal user account (administrator account works perfectly fine) still have some issues. If I try to open a program by double-clicking on its icon, a screen appears asking to choose a program from a list to open it with. If I instead right-click on the icon and select start, it opens just fine (but is very tedious to have to do so every time). Also, some of the basic functions on my account don't work (I don't get certain popups up when I should, the scroll bar on my mousepad no longer works, programs set to start on startup have to be manually started, etc). Lastly, after getting and removing another rogue virus a few weeks ago, the internet on my personal user account stopped working, only displaying a 'the webpage cannot be displayed' page even though my network connections show I am connected to the internet. I can, however, still access the internet on my administrator account.

I first posted my issues in the Malware and Spyware Cleaning Guide, and received help, but after running numerous cleanup programs, my computer is still the exact same (albeit cleaner). It was suggested that maybe I have a problem with the permission settings on my computer, but I have not altered the permissions in anyway since the original setup, and I have no issues with UAC or anything. My guess is for some type of file association issue, but I'm not very tech-smart. My computer ran perfectly fine before the first virus several months ago, and I would really appreciate it if someone could help me get it back that way.

My laptop computer is a HP Touchsmart PC with Windows Vista Home Premium (x64), AMD Turion X2 Dual-Core Mobile RM-75.
  • 0

Advertisements


#2
Pcs365

Pcs365

    Member

  • Banned
  • PipPip
  • 32 posts
Login to your computer using "user" credentials, and check the status of Internet connection. you can find the Local area connection either on the quick launch bar towards your right hand bottom corner or in the control panel. If the status says connected Then it should be fine or If its otherwise, Please keep us posted.
  • 0

#3
a_to_z

a_to_z

    Member

  • Topic Starter
  • Member
  • PipPip
  • 93 posts
My network connections say I am connected to the internet perfectly fine; there appears to be nothing wrong. When I try to access the iTunes store in iTunes, it says my network connection has timed out but I have no idea how to go about correcting that (I don't know if that helps or not, but I figured I may as well mention it).
  • 0

#4
a_to_z

a_to_z

    Member

  • Topic Starter
  • Member
  • PipPip
  • 93 posts
From my original post:

the internet on my personal user account stopped working, only displaying a 'the webpage cannot be displayed' page even though my network connections show I am connected to the internet. I can, however, still access the internet on my administrator account.


  • 0

#5
a_to_z

a_to_z

    Member

  • Topic Starter
  • Member
  • PipPip
  • 93 posts
I'm bumping this topic since the only reply was completely useless. Can anyone else help me out? :)
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP