I am currently running a Dell Dimension Desktop ,Windows vista system 32 I have an external CD Burner and the internal CD/DVD player that came with the system.The other one is not even connected. The one I am having problems with is the internal CD player it does not run when I insert a Software/music/DVD disk in the slot.I ran a check on the hardware and it says it is operating normally.I then searched to see what components were connected to the system and did not see anything Except (TSST Corp CDRWDVD TS H493B)in a two column collapsible folder.
I went to device manager and I got a bit confused as to which one the error code is related to..Below is what the device manager says....
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
I am completely new to this computer stuff...Can anyone help..