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office 2007 updates issue


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#1
phillpower2

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Hi all,
Ive got a rather annoying problem with an office 2007 update,
kb969613 will simply not install no matter what method I try.
I get the message the expected version was not found on the system.
The oddest part about it is the same update was installed on the
12/06/09 so it should`t be needed.
I like to keep everything up to date & getting this new updates
are available message every day is hacking me off.
What I would like to ask is should I uninstall the original kb969613
update & try to install this latest one?
Any suggestions would be greatly appreciated. Thanks
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#2
AstraNut

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I would try to uninstall it and then see if it will install again:

Information about the ability to uninstall Office updates

Uninstall an update
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#3
SpywareDr

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MS09-027: Description of the security update for the 2007 Office system and for the Compatibility Pack for the 2007 Office system: June 9, 2009
http://support.microsoft.com/kb/969613

How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and Canada or by contacting your local Microsoft subsidiary. For more information about how to contact your local Microsoft subsidiary for support issues with security updates, visit the Microsoft International Support Web site:

http://support.micro...l.aspx?rdpath=4

North American customers can also obtain instant access to unlimited no-charge e-mail support or to unlimited individual chat support by visiting the following Microsoft Web site:

http://support.micro...aspx?&prid=7552

For enterprise customers, support for security updates is available through your usual support contacts.


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#4
phillpower2

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Thanks for the input AstraNut & SpywareDr
Unfortunately I have tried the suggestions made but with
no luck, as I said in the OP the update shows it installed
successfully on 12/06/09 but it is of the type that cannot
be uninstalled to attempt to reinstall, so it looks like I
may be stuck with the annoying udates available message.
Thanks for your help anyway
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#5
AstraNut

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Have you tried uninstalling in Safe Mode or calling Micro$oft Support as suggested?
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#6
phillpower2

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I will have a look at the safe mode option now, phoning MS will
be the last option.
Thanks
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#7
AstraNut

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OK. I took a look at uninstalling mine in Vista Home and there is no problem uninstalling any update. Canceled out of one I selected. Strange you are having that problem because even XP allows removing updates.
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#8
phillpower2

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The problem I seem to have is that if I click on check installed updates
it shows kb969613 successfully installed on 12/06/09 but when I click on
install/uninstall updates it is not shown on the list, there are no dates
in the MS office updates that even match, could it be embedded in something
else like office sp2.
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#9
AstraNut

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There are others that have had that problem, too. I believe it is connected to XP SP2. One suggestion was to insert your Office CD when trying to install the update. No one reported that being successful, but you can try it. Not sure if you read this:

Security Update for the 2007 Microsoft Office System (KB969613)

Any possibility that you have an anti-virus program running that may interfere with the install? I believe doing all this in Safe Mode will eliminate it as being the problem. I found thjis on another forum where people are having same problem:

Did you perhaps have Office 2003 with Compatibility Pack for Office 2007 installed before updating to Office 2007? I did.

Updates KB969679 and KB969613, both security patches for Office 2007 *and the compatibility pack* from what I can tell, will not install. While I am running XP, not Vista, I don't think this relates to the problem.

Problem seems related to the Office upgrade. The Office 2007 install process seems to leave things untidy (Add/Remove Programs still shows the now unnecessary Compatibility Pack installed but it can't remove it). Guessing this affects Windows Updates preventing security patches for Office 2007, I downloaded/ran *Windows Install Clean Up* per 'Description of the Windows Installer CleanUp Utility' (http://support.microsoft.com/kb/290301) to remove install information for Compatibility Pack for Office 2007. Both patches installed just fine afterward.


Last post.

There are so many people that have had this problem.
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#10
phillpower2

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The problem is on a sony vaio laptop which is running vista &
the MS office was pre installed & only came with a product key.
The update will not install no matter what I try, one MS link
I followed took me to the download centre but then wouldn`t go
any further saying I must be logged on as administrator (I am)
or I may be connected to a network (I am not).
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#11
SpywareDr

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http://support.micro...aspx?&prid=7552
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#12
phillpower2

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SpywareDr email sent to MS, I will post the outcome.
Thank you
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#13
phillpower2

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The update has finally been installed :) but I'm not a 100% sure if it
is because of the way I installed it though :)
What I did was, 1. try installing it manually again - no luck, not the expected
version on the system message, 2. tried installing it from the download centre -
no luck, you must be logged on as administrator message, this gave me an idea of
something to try, I disabled the user account control in control panel, rebooted
as requested, attempted to install the update & result 1st time success.
Ive reactivated the U.A.C but if I ever have the same problem again I hope I can
remember this post.
Thanks for your assistance SpywareDr & AstraNut :)

PS. No word back from MS as of yet!
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#14
AstraNut

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You're welcome. Glad you finally got it solved. Don't quite understand the UAC problem as I usually get a popup notice asking whether I know the program being installed or option to cancel. Never had one popup on any of my Office Updates though. Be interested in what Micro$oft says...if they ever answer you. :)
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#15
Joe1gray

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I am also facing the same problem, when i try to update it it is not respond.
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