[RockyStone]

I took my laptop to Best Buy Geek Squad approximately a week ago because anytime I opened Yahoo Messenger or opened a program call Picture IT the laptop would freeze to the point you would have to hold the power button down to shut the computer down to reboot. They charged me $150.00 to clean many viruses they said that I had in the laptop that was causing the problem. After receiving the laptop back the problem was not repaired. Anytime I open Yahoo Messenger or Picture IT it still locks the computer down. I purchased and installed WebRoot AntiVirus when I purchasaed the laptop because they said it was the best. I run this program daily to scan the laptop and have ever since I have owned the laptop. Every time, since I received it back from Best Buy, it has said I have a potentially rootkit-masked registry. Can anyone tell me how to cure the original problem, or even get rid of the potentially rootkit-masked registry problem?

RockyStone


EDIT:
Removed email address

Edited by ldtate, 20 June 2010 - 01:33 PM.

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Do as much of

http://www.geekstogo...uide-t2852.html

as you can. If a step won't work, skip to the next one. Copy and paste your gmer, mbam, otl, & extras logs into a reply. Do not attach them.

If you lose internet access after running MBAM or if you are not able to get to the downloads:

In IE, Tools, Internet Options, Connections, LAN Settings, then uncheck all boxes and OK. Close IE and restart IE.

In FireFox, Tools, Options, Advanced, Settings, check No Proxy then OK. Close Firefox and restart Firefox.

In Chrome, Wrench, Options, Under the Hood, Change Proxy Settings, uncheck all boxes, OK.

Ron

[RKinner]

Do as much of

http://www.geekstogo...uide-t2852.html

as you can. If a step won't work, skip to the next one. Copy and paste your gmer, mbam, otl, & extras logs into a reply. Do not attach them.

If you lose internet access after running MBAM or if you are not able to get to the downloads:

In IE, Tools, Internet Options, Connections, LAN Settings, then uncheck all boxes and OK. Close IE and restart IE.

In FireFox, Tools, Options, Advanced, Settings, check No Proxy then OK. Close Firefox and restart Firefox.

In Chrome, Wrench, Options, Under the Hood, Change Proxy Settings, uncheck all boxes, OK.

Ron