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HELP! autochk program not found - skipping AUTOCHK


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#1
Beard Guy

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Hello everyone I am in desperate need of some assistance. I am currently running under Windows Vista Home Premium 32bit SP2. The computer itself is an HP Pavilion Media Center m7680n TV PC. However, I'm currently operating, and writing this post, from my old dell computer running Windows XP. About 10 days ago my anti-virus software,Avira, picked up a malware infection in the location of Windows/System32/drivers/mountmgr.sys. Like a fool I decided to delete the file and call it a day but the second I did my computer instantly went blank and I was forced to shut it down. When I booted it up again I was greeted with this error message "autochk program not found - skipping AUTOCHK" which was then followed by a BSOD containing:

STOP: c000021a {Fatal System Error}
The Session Manager Initialization system process terminated unexpectedly with a status of 0xc000003a (0x00000000 0x00000000)

Since then I have tried booting from all available safe mode options including last known good configuration but am faced with the same error message and BSOD and therefore am unable to access the desktop. I have also tried all the Startup Repair options from my Vista Installation Disc, but it says it cannot determine the cause of the problem.

I've also tried using system restore but it says that "No restore points have been created on your computer's system disk".

I've also tried using the command prompt and inputting the chkdsk command with every available option but it cannot detect any errors or problems. I have also tried using the Bootrec command with every available option,including rebuilding the BCD from scratch, but that didn't work either. I have also tried using the sfc /SCANNOW command but it is unable to start because I receive an error message stating that "Windows Resource Protection could not preform the requested operation". I have also attempted to replace the mountmgr.sys file from a separate installation of vista through the command prompt using a floppy disk but alas it did not solve my predicament.

I also ended up going through the registry and when I looked in the directory of HKLM\System\CurrentControlSet\Control\Session Manager I could find no trace of BootExecute. I tried to create a new version of the value but when I reboot the system the changes I had made to registry reset and BootExecute remained absent from where it should be. Any explanation as to why that is happening and how I can make permanent changes to the registry would be greatly appreciated.

There are many personal files and information on this computer that I consider precious to me so please give as much advice and guidance as you possibly can that may help to salvage my OS without having to wipe everything. Also, this is my first time posting in this forum so if I left out any important information then please let me know and I will try to provide it to you. By the way, I'm also what you'd call an extreme novice with these sorts of things so please be as thorough with your descriptions as possible. Thanks.

Almost forgot here's a link to the dmp files: http://btpuba.bay.li...dump.bmp?psid=1

Edited by Beard Guy, 21 June 2010 - 11:51 PM.

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#2
SpywareDr

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How to automatically repair Windows Vista using Startup Repair
http://www.bleepingc...utorial148.html
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#3
Beard Guy

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As I stated above I have already tried Startup Repair many times but it either says it cannot determine the cause of the problem or it cannot repair this computer automatically.

Here's a link to another thread I was posting in for a while over on the Microsoft answers forums, it kinda ended up going nowhere, perhaps it will help to add some clarity to the situation: http://social.answer...85-27a4e844eb40

Edited by Beard Guy, 22 June 2010 - 12:40 PM.

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#4
SpywareDr

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sfsync02.sys "driver_irql_not_less_or_equal" "bug check code" 0x000000d1


Uninstall Starforce normally, then use the Starforce Driver Removal Tool: http://onlinesecurit...s/sfcdrvrem.zip

?
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#5
Beard Guy

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Nope, like I said on the other forum I have already gotten rid of everything starforce, even the games that use it, but the Autochk error remains. Anything else I can do?
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#6
rshaffer61

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You need to backup the important data using a Linux Live cd to gain access to them. Once that is done then a format and fresh install is the only way to resolve this since the OS at this point will not boot.
To backup do the following using the system you are using now to download and create the bootable iso cd. Then boot up the system with the problem with the bootable iso cd in the optical drive. Follow the instructions from there.
Get Puppy Linux from my signature below...Get puppy-2.16-seamonkey-fulldrivers.iso download it and burn it to cd
..
if you don't have a burning program that will burn .ISO files get Burncdcc from my signature...it is a small FAST no frills iso burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its puppy-2.16-seamonkey-fulldrivers.iso
3. Select the ISO file
4. click on Start

make sure in the bios the cd drive is the first boot device....

put the cd in the cd drive..boot your computer....puppy will boot and run totally in ram...if your hardware is is good working order you will know...
after you get it running and your at the desktop...you take the puppy linux cd out and then you can use the burner to copy all your data to cd/dvds
you can also use it to backup your data to a external usb harddrive..just have it hooked to the computer when you boot up with puppy...

==========================
quick guide for saving data...music..files on a system that will not boot using puppy Linux..


after you get to puppy desktop..
click on the drives icon...looks like a flash drive...top row..it will list all the drives connected to

your computer...

click on the red icon for the drive you want to mount...in this case its a flash drive ...puppy will

mount the drive..the drive icon turns green when its mounted...
minimize the drives mounter window..you will need it again in a few minutes..
drag the right edge of it sideways to shrink it to its narrowest size...about half the width of the screen...then drag the window to the right edge of the screen...

now click on the icon that looks like a filing cabinet (kind of yellow) on the main drive...it should
already be green..
you will see a list of all the folders on the main drive Usually your C: drive..shrink that window to
the narrowest you can..about half the width of the screen...drag that window to the left side of the screen...
at this point you should have 2 windows open on your desktop..the flash drive on the right side..
go back to the folders on the C: drive...click on the documents and settings folder...then your user
name or all users..find the folders that has your data..
drag and drop the folder with the data you want to make copies of to the flash drive window...

your options are to move ..copy ect...JUST COPY..if its to big you will have to open the folder and
drag and drop individual files until the flash drive is full...(I have a 120 GB external USB drive for
big data recovery jobs and a 4 GB flash drive for the smaller jobs)..after you get the files copied to
the flash drive...
Click on the drives mounter you minimized earlier
UNMOUNT THE FLASH DRIVE by clicking on the green icon..you will once in awhile get error messages when
unmouting the drive..ignore them..when the flash drive icon turns red again its safe to remove the
flash drive..trot on over (stroll if you want to look cool) to another computer and plug in the flash

drive and copy all the data files ( I drag and drop) to the other computer..
make sure the other computer can read them...

now delete the data on the flash drive...take it back to the misbehaving computer and plug it in

again..click on the drives icon again and repeat until you have all your data transferred to the working
system..

Thanks to happyrock
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