[sequichie92]

my mom installed this free firewall filtering/blocking program for my computer until i turned 18. It rendered any browser but firefox useless, it stopped any programs from updating or connecting to the internet. when she went to go remove it I was not home, she deleted the folder and emptied the recycle bin, instead of uninstalling it, thinking that by deleteing it it would just automatically be uninstalled. i would like to fixed with out having to reinstall my OS. right now even itunes being fixed would be nice, as i just got a replacement ipod that i have to register. here's what diognostics say.
Microsoft Windows 7 Ultimate Edition (Build 7600)
TOSHIBA Satellite L300
iTunes 9.2.0.61
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)

iTunes Serial Number E36B78C3AA686B17

Current user is not an administrator.
The current local date and time is 2010-06-22 02:03:43.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.

Video Display Information

Intel Corporation, Mobile Intel® 4 Series Express Chipset Family
Intel Corporation, Mobile Intel® 4 Series Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 7c70d634dc5906c41a6082fe0f1ad244

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {B747B4B9-66F9-4D29-B764-2112EBCB782E}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969

Lease Expires: Wed Dec 31 17:00:00 1969

DNS Servers:

Adapter Name: {65021C34-720C-41F8-B259-A8E5ABB71B64}
Description: Atheros AR5007EG Wireless Network Adapter
IP Address: 192.168.2.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Mon Jun 21 23:01:25 2010

Lease Expires: Mon Jun 21 23:01:24 2010

DNS Servers: 192.168.2.1
192.168.2.1

Adapter Name: {8CBA0CD0-B8AF-4948-AC0F-26F81BA4BE2F}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969

Lease Expires: Wed Dec 31 17:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:6711
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-12-31 09:27:42.


**** Device Connectivity Tests ****

iPodService 9.2.0.61 is currently running.
iTunesHelper 9.2.0.61 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.

Universal Serial Bus Controllers:

Intel® ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel® ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel® ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

DAMIAN'S IP (G:\), iPod classic running firmware version 2.0.1
Serial Number: 2Z0200T02C7
Bus Speed: 61440

Most Recent Devices Not Currently Connected:

iPhone running firmware version 3.1.2
Serial Number: 888028W3WH8

yes i have tried going in through my Mcafee and firewall settings both have itunes listed as an exception. And i am most definitely an admin.

also any other advice on unblocking my other programs from updating would be amazing.

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Re-install that firewall then uninstall it in the proper manner.

[phillipcorcoran]

Re-install that firewall then uninstall it in the proper manner.

[SweetTech]

Hello,

We here at Geeks To Go cannot help you get around any sort of administrative restrictions imposed on a School, Work, or any other network not owned and operated by yourself. These restrictions can include (but are not limited to): Website Blocking policies, Software Installation policies, Email retention policies, Software Configuration policies, Network/Internet usage policies, Network Configuration policies, Forum or Chat Room Bans, Game Server Bans, or any other actions that are deemed "unauthorized" by the owners/administrators of the network in question. Any actions by members of the Geeks To Go site that would be offered to help in this manner would directly violate the TOS of this site.

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If you have any issues with this policy please PM a Moderator or Admin.

Cheers,
SweetTech.