[rshaffer61]

Please let me know what they say. I will continue to monitor this topic for your response.
I am interested to know what they say the issue is or if they can help to resolve the issue.

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Will do - thanks for the help.

[911pchelp]

Will do - thanks for the help.

[911pchelp]

a note for anyone else interested in this problem.

Good news ... sound completely works

Went to Start->control panel->Hardware and Sound->Sound->Manage audio devices
There were 2 speakers (both Microsoft HD Audio Devices) - I had found something on the internet about problems if had 2 speakers so :

I uninstalled/disabled one of the speakers. First, kept the speaker initially marked as the default. No joy.
Next, I changed the default to the 2nd speaker and uninstalled/disabled the first speaker ... all sounds worked.

Tried an audio CD and sound was good.

Tried DVD ... worked

So, bottom line am happy but will still contact MSI re win7 audio driver but not sure I need it now - if they have one, I'll decide whether to do anything when it's working now.

[rshaffer61]

It would probably be a good ideal to get it if they have it. Never hurts to be safe.
Congratulations. for a successful resolution for your issue.

You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed us to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help.
This issue now appears to be resolved.

[marky2014]

I have found a solution if you're still interested