Hiya we can soon rule out the installer service
- Click start and goto run
- In the run box type in services.msc and hit enter
- Scroll down to the installer service which is located at the bottom
- Open that and set that to disabled and apply it and ok
If this does not fix the problem you will need to re-enable the installer service
If your problem is still presant you may wish to do an advanced uninstall by deleting files. These should be located in the following places.
- Desktop shortcuts
- Program Files entries
- Registry entries
I know you can safely delete the Program Files entry and your desktop shortcuts. For full information on how to perform the manual removal you will need to contact their support and it will involve removing registry entries.
I can advise on safe removal.
- Download, install and run Revo Uninstaller
- Search for your product and select the last option which is advanced
- It may ask you to insert the disk, ignore this and continue with the removal
- You will be asked to remove files and folders first and then move onto the registry entries
The files and registry entries which are displayed to be removed are safe as they are clearly marked in bold and will ONLY
remove the files specified.
Before commencing this procedure I would reccomend going ahead with the support off Ahead/Nero for manual removal. I my-self would be able to guide you however it only takes one wrong entry and that can cause problems. For example I had someone who was poking around in the registry and caused that much damage his computer was hardly responding, he couldn't use alot of software and also stopped his keyboard and mouse working
Just thought I would pass this information on.
If you require anymore assistance please feel free to reply and let us know how you get along with the program removal procedure.
Edited by wizzy2k5, 26 June 2010 - 11:50 AM.