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URGENT. AV Security Suite infected my computer and now I can't boo


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#1
Timbydude

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When I started my computer today, I discovered I was infected with AV Security Suite, and quickly followed instructions on how to remove it, which included booting into safe mode. So I restarted my computer, only to discover that I could no longer boot: it would hang on "Verifying DMI Pool Data....." or, if I changed the boot priority to CD, it would hang on "Boot from CD:".

I am running XP Media Center Edition.

This is VERY urgent, as I have files that I NEED for a program I leave for tomorrow.

Thanks in advance for any help.

Please, if you think you might have even the slightest bit of insight or suggestion, go ahead and reply.

EDIT: I just tried loading defaults from BIOS, no changes.

Edited by Timbydude, 24 June 2010 - 03:08 PM.

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#2
rshaffer61

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I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here
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#3
Timbydude

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I am unable to boot and I'm not sure if that's related to the virus or not, but I'm really not sure that anyone in the malware forum will be able to help me. I am confident I will not be able to run any of the diagnostics as I can't even boot from a CD or USB Drive.

I just tried installing Ubuntu, but, as I just mentioned, I cannot boot from anything at all.
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#4
rshaffer61

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Did you change the boot sequence in the bios to make the cdrom the first boot device?
Try to set the first boot device as cdrom as some bios will not make it that way.
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#5
Timbydude

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Yes, I did.

I just discovered that I CAN boot from CD. So I'll be able to grab the files I need for now using Ubuntu, and try to repair my installation after? (using the repair utility on the XP installation disk)

Would you recommend trying that?
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#6
rshaffer61

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Yes definitely get the backups and then we can attempt the repair installation from there.

Edited by rshaffer61, 24 June 2010 - 06:17 PM.

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