If you can't open the tray by pushing the eject button, that indicates a power (or mechanical) problem. The tray mechanism runs off 12V and if not jammed, will open and close when pressing the button even when the power connector is the ONLY
cable connected to the drive. Seeing if the tray will open and close is how I test that power is getting to the optical drives.
So opening the tray with the eject button has nothing to do with drivers, or Windows.
You need to verify you have power going to the drive. Make sure the connection is securely fastened, or better yet, try a different connector from the power supply.
To make sure the unit does have a mechanical problem, use a straightened paper clip and press it deep into the eject hole located in the front panel of the drive. Press it in until you feel it hitting something, then press a little harder to release the mechanism. The tray should pop open about a 1/2 inch where you can see if a disk is jammed. You should be able to pull open the tray completely and press it back to ensure the mechanism is still working properly.
Edited by Digerati, 26 June 2010 - 06:52 AM.