Please help. I have not been able to connect to Itunes since May 16. I've tried system restore and I get the same error message. I've tried everything I've seen posted in these forums, in itunes forums, and apple forums. I've contacted Apple and nothing. I've used different IP addresses and still cannot connect. The error message that appears says:
''Itunes could not connect to the Itunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again.''
I've added itunes to the exception list on my firewall, and other protection software. I use AVG and Windows firewall and Malware bytes. My OS is Vista.
This is what I get when I run diagnostics:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite A200
iTunes 9.1.1.12
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.1.3
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.1.2 (214.3)
iTunes Serial Number 35712556C58CBE6D
Current user is not an administrator.
The current local date and time is 2010-06-27 14:55:54.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel® 965 Express Chipset Family
Intel Corporation, Mobile Intel® 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: d0a7fb769efa0ce6aece8b37f67ec7c2
iPodService 9.1.1.12 is currently running.
iTunesHelper 9.1.1.12 is currently running.
Apple Mobile Device service 3.0.1.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {AEDA8801-5D32-4205-8D92-18F622CF210C}
Description: Intel® Wireless WiFi Link 4965AGN
IP Address: 192.168.1.109
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Jun 27 04:11:59 2010
Lease Expires: Mon Jun 28 04:11:59 2010
DNS Servers: 64.71.255.198
64.71.255.198
Adapter Name: {53EDBA1B-E333-4612-98D7-50EB97FE9D02}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:5555
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-9808).
Last successful store access was 2010-05-06 03:07:16.
Please help. Thank you so much.
Sign In
Create Account
