How does one determine which forum to use to open a new topic about about an error concerning HP DigitalMedia Archive?
Thanks in advance.
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Sometimes, during load, Roxia Digital Media Archive doesn't load correctly, or becomes corrupt. This is where you are getting the EZARC.msi request from. If you follow these steps, you should resolve the problem.
start > all programs > Help & Tools > HP Application Recovery
When the Application Recovery console comes up, Choose Application Installation then click NEXT.
When the list comes up, highlight Roxio DigitalMedia Archive by clicking on it, then click the "Install" button.
It will re-install Digital Media Archive, and fix your EZARC.msi search issue.
Edited by chally, 05 July 2010 - 02:36 PM.
1st thing to try....
This is a programme that allows you to archive files probably at HP.
Does this mean its fixed or not fixed? Your answer is ambiguous.
I performed your instructions in your Post #6. I have not had the problem since. (Note: the HP DigitalMedia Archive error message boxes have to be closed or it won't Restart).
No idea! Could have been a HP update (they are turned on), MS update, or virus/ malware.
I would like to know what could have changed in my computer to introduce this problem suddenly. I just looked at my old Norton Diagnostic Report I printed on 3/3/2010 and HP DigitalMedia Archive was in the Installed Programs list at that time. What HP update could I have done during the session prior to the first startup at which the problem was manifested?
I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools
A yellow Norton 360 message box popped up with
"A recent attempt to attack your computer was blocked."
It closed automatically. It happens every time I connect to the geekstogo website and I Have four (4) intrusion attempt entries are logged in the Norton Security History. I think I should open a new topic. What do you think?
Since HP DigitalMedia Archive has been installed at least as far back as 3/3/2010
When I openned geekstogo and signed in for this session I noted the following:
1. I did not experience an "intrusion attempt" as I reported to you in my Post#7.
2. I did not explcitely sign in. I was automatically signed in!
3. I can see that there have been some changes to the appearance of the pages.
4. The Quote boxes in your previous replies are gone. The text is still present. This makes it imposible to know where the quotes end.
5. The printed format of the topic is different from the screen view.
6. The print format does not include the Post #s.
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