Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

Crash Before Loading Screen

  • Please log in to reply



    New Member

  • Member
  • Pip
  • 6 posts

My computer seem to be getting worse and worse. The events began randomly, and it happens like this:
Boot-up > Loading Screen crashes > Hard Reset. - Boot-up > Pressed F8 > Loaded Last Known Good Config > Followed through and it did its job. The computer worked but found many corrupt system files. Did a troubleshoot, chkdisk*, scans and registry fix. All seemed better after and everything looks normal.

*chkdsk fixed and replaced the corrupted ones

The next day, I booted up my computer and the problems persists (similar problems) and it degrades from there.
Did one more chkdsk and it fixed the problem again. And it was able to load normally.

I believe it will do this again when I do another boot-up.

TLDR: Random Crash >Fixed >Error Persists >Fixed >Error Persists >BSOD >Reboot >Safe-mode >Obvious Crash would occur next boot-up.

BSOD Info:

A process or thread crucial to system operation has unexpectdly exited or been terminated.

Technical Information:
** STOP: 0x000000F4 (0x00000003, 0x89CAF490, 0x89CAF604, 0x805327AB


Chkdsk report:
- Deleting Index Entry _________ in $I30 of the file ___(Numbers)
- Replaced and Recovery Orphaned Files.


HijackThis Report:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 04:19:54, on 6/29/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ESET\ESET Smart Security\ekrn.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Program Files\ESET\ESET Smart Security\egui.exe
C:\Program Files\Pure Networks\Network Magic\nmapp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Lenovo\Rescue and Recovery\rrpservice.exe
C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\Program Files\CursorXP\CursorXP.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Lenovo\System Update\SUService.exe
C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = 
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET Smart Security\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [nmapp] "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Google Quick Search Box] "C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe"  /autorun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [CursorXP] C:\Program Files\CursorXP\CursorXP.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\Shockwave 11\SwHelper_1150596.exe -Update -1150596 -"Mozilla/5.0_(Windows;_U;_Windows_NT_5.1;_en-US;_rv:" -"http://www.gaiaonline.com/games/housing/?mode=editor&cachebust=73"
O4 - HKLM\..\Policies\Explorer\Run: [] 
O4 - HKUS\S-1-5-19\..\RunOnce: []  (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: []  (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: []  (User 'Default user')
O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.systemrequirementslab.com/srl_bin/sysreqlab_srl.cab
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/
O16 - DPF: {2DAD3559-2923-4935-AD49-B673D2539944} (IASRunner Class) - http://www-307.ibm.com/pc/support/acpir.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.9.113.cab
O16 - DPF: {40F576AD-8680-4F9E-9490-99D069CD665F} - http://srtest-cdn.systemrequirementslab.com.s3.amazonaws.com/bin/sysreqlabdetect.cab
O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1242899479828
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/MessengerGamesContent/GameContent/Default/uno1/GAME_UNO1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1226036344038
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET Smart Security\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET Smart Security\ekrn.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IPS Core Service (IPSSVC) - Lenovo Group Limited - C:\WINDOWS\system32\IPSSVC.EXE
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: Netropa NHK Server (nhksrv) - Unknown owner - C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe (file missing)
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Remote Procedure Call (TPM) (RPCT) - Unknown owner - C:\Program Files\Common Files\System\qmgr.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: System Update (SUService) - Lenovo Group Limited - C:\Program Files\Lenovo\System Update\SUService.exe
O23 - Service: ThinkVantage Registry Monitor Service - Lenovo Group Limited - C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
O23 - Service: TVT Backup Protection Service - Unknown owner - C:\Program Files\Lenovo\Rescue and Recovery\rrpservice.exe
O23 - Service: TVT Backup Service - Lenovo Group Limited - C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe
O23 - Service: TVT Scheduler - Lenovo Group Limited - C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
O23 - Service: TVT Windows Update Monitor (TVT_UpdateMonitor) - Lenovo Group Limited - C:\Program Files\Lenovo\Rescue and Recovery\UpdateMonitor.exe
O23 - Service: XoftSpyService - ParetoLogic Inc. - C:\Program Files\Common Files\XoftSpySE\6\xoftspyservice.exe
O23 - Service: Yahoo! Updater (YahooAUService) - ParetoLogic Inc. - (no file)

End of file - 12436 bytes

Possible similarity with "Boot-Loops" if I did not have Think Vantage System Recovery.

This happened so many times, and seems only the system files are affected. Unless, there would be an otherwise.

I hope the problem would go away, but I need help and information from this.

I appreciate your help
  • 0




    Member 1K

  • Member
  • PipPipPipPip
  • 1,330 posts
Here is the explanation of the error code of your BSOD:

One of the many processes or threads crucial to system operation has unexpectedly exited or been terminated. As a result, the system can no longer function. Specific causes are many, and often best resolved by a careful history of the problem and the circumstances of the error message. One user, who experienced this on return from Standby mode on Win XP SP2, found the cause was that Windows was installed on a slave drive.

Also when you do a Checkdisk repair you should redo it until you get the message at the end that says no errors were found. If at the end you get the message that it repaired errors you redo it ( i know it takes a long time) until it does a full check and finds no errors.
  • 0



    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts
Thanks for the quick response. However, my OS is installed my main HD.
Also, my computer has performed chkdsk twice yesterday and I finally decided to do a full chkdsk for the third. It repaired everything and things were normal.

Not until I shut it down and used it today. One of the persisting problems is the KBD.exe ( A not responding error every start up) regarding a registry issue and I found that this article seems right, but I have performed CCleaner Registry fix and RegCure mutiple times until they were unable to find anymore.

Also some chkdsk report that I was able to capture:

Deleting Corrupt attribute record (128, "")
from file record segment 497*. (Similar notes only different digits from *497)


Deleting index entry __File__ in the index $I30 of file __Digits__.
"Deleting index entry desktop.ini in the index $I30 of file 3931"
and multiple similar.

Also, before this happened, my external HHD became drive :E to drive :I
and, music stutters occurred even if there were no other process running. But I was able to find a jscript that fixes it and it did.

But after that, the problem keeps getting worse and worse. D:


Seems like the OS is corrupting itself.
Also, these threads seems to have similar problems as I do.

oh and possibly several new boot-loop report and thread occurrence.

I will never shut down my computer.

Edited by Sinferyii, 29 June 2010 - 06:54 AM.

  • 0



    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts

My new problem is that my computer would now just load something with "DHCP" and it is saying "Operating System is not found" and when I insert the Windows XP disk, it would not install because it could not find any drive.

I tried to check the BIOS and it doesn't show my HD in devices. When I connect my external HD my computer would stop at "NTLDR is missing." I also checked what that meant but it doesnt quite match my situation. Is there another way to recover my HD?
I feel like my world just crumbled... please let me know. I really appreciate all the support and work you guys do..

  • 0



    Member 1K

  • Member
  • PipPipPipPip
  • 1,330 posts
It sounds like your drive might be dead, if your BIOS does not see it anymore then there is not much you can do.

You can try to check your wires to see if properley sets, or change your wire to make sure it is not the guilty one.

Also you can try your HD in another computer, if and IDE HD set it as a slave (or Cable Select depending of the set up of that PC) and check if the BIOS of that computer can detect your HD.
  • 0



    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts
Thanks for the response.
I opened up my tower and checked if the wires to the HD is fine. After that I rebooted the computer.
BIOS could read the HD but I get a black screen instead of the "Windows Loading"

I can't seem to access Safe Mode either.

Is there anything else I could do?

Okay for some reason sometimes the Windows Logo would appear, but it would BSOD and perform a boot loop.

Again, I tried to reboot, I was able to get to Safe Mode but it BSOD, and it led to the DHCP screen saying Operating System not found.

It seems like my computer would BSOD no matter what.
I also tried putting my Windows XP disk but it would not show the Recovery console.
I tried searching my best on google, but I can't seem to get a clear reason or way to get the Recovery console. D:

Edited by Sinferyii, 02 July 2010 - 11:51 AM.

  • 0



    Member 1K

  • Member
  • PipPipPipPip
  • 1,330 posts
The reason why your XP cd might not show the recovery console is that if it cannot find an hard drive to recover it will not show up.

I would suggest to try like I said your HD in another computer (as a slave or it will not boot) and this way you will see if the same problem occurs, if everything works good then it is not your HD the problem but to me that is where the problem is (your hard drive is on its last miles).

You can also download the Utility cd of your HD manaufacturer and make it to be a boot CD and test your HD and see if it is still ok or not.
  • 0



    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts
Hello and thank you once again for your support, though, I really don't want to think that my HD is running on its final road.

I also do not have the Utility CD of my HD manufacturer. Grrr...

I'd like to take another approach as I do not have any other computer.
Would it be possible to use SLAX Linux from a flash drive and repair my HD and OS from there?
I have found this guide:

(I'm thinking of using MicroSD 2GB USB Flash Drive).

However, I would like to take precautions and know every risks there are. Please let me know if it would be a good idea. Also, would a computer technician be able to recover my HD? I would like to know, but I hope I would not resort to them.

Thanks again! Hope to hear from you soon.

Edited by Sinferyii, 04 July 2010 - 05:19 AM.

  • 0



    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts

Okay, so I tried my method, I ran SLAX Linux through a flash drive and I was able to open my hard drive and check folders without errors.
Everything is running smoothly.

So lets go back to the problem, it first occurred with registry problems within the system. And the files that are corrupt are mostly system files. That left me thinking that. it is not my hard drive, which is quite true, so the only problem here is the operating system not booting up properly.

As for now, I am stuck, would it be a good idea to delete "WINDOWS" folder and reinstall Windows XP Pro?
Please, I really need your ideas, I can't stay fixing problems blindly...

Thanks in advance!

Edited by Sinferyii, 06 July 2010 - 05:49 AM.

  • 0



    Member 1K

  • Member
  • PipPipPipPip
  • 1,330 posts
If your hard drive is sometimes not detected by the bios then it has nothing to do with any corrupted files in windows since the post bios check is done even before windows even starts.

if your bios always sees your hard drive but gives you errors when it attemps to boot of your drive then it could be for many reasons and one of them is corrupted or missing boot or system files.

If you are sure it is not your hard drive the problem but the windows installions then reformating and reinstalling XP Pro will solve your problem but will also make you loose all your personal data.

You can either through Linux try to save your data since you say you could then save your personal files and then reinstall.

You cal also try the repair function of your XP Pro cd (only if the same version, XP pro to XP Pro, SP2 , SP2 ect)instead of erasing and reinstalling.
  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP