I am writing to you all for a very good friend of mine who seems to have a virus on her home computer. Because I have had very EXCELLENT help from this forum I figured I'd just come to you and see if there was anything that can be done for her. Unfortunately she only has 1 computer and I don't live local to her either where she would be able to use my computer to maybe get her some help and started on fixing the matter.
Here's the thing she stated that she went to get onto her computer and something popped up as though it was downloading and then she started seeing some trojan messages and it just kept on going she then cut her computer off as she did not want it to continue to download whatever it was. She cannot get onto the internet at all she even tried going on through aol but can't. At some point she attempted to get onto aol through safe mode and was able to; I spoke to her on Monday, June 28 and once she told me that she was able to get onto the aol through safe mode I told her to try and get onto this site for help but later that day there was a storm that knocked the power and her cable out so she wasn't able to do so. Long story short she attempted to do as I told her but now she can't get onto any internet IE or aol on regular or safe mode. She owns a Dell 8250 runs Windows XP home edition.
The other thing she stated to me is that she is getting some message about not having any internet connection; she called her ISP and they ran some test and she has service but this is what the computer is telling her and she also stated somthing about "the main DNS" message. Overall, she doesn't know what to do I told her I would post the message here in hopes that someone can give me some instructions to pass along to her and maybe get some help started enough for her to get onto this site so that she can get further instructions herself on what to do and not have to use me as a middle person.
I hope that I have made sense and that someone can give me some advice to pass along to her to get her started on some help. Thanks in advance for your time and patience.
Edited by TechyMom5, 30 June 2010 - 05:19 AM.