Hello,
Your logs appear to be clean, so I'm thinking that the remaining issues you are experiencing are Windows related, and should seek assistance for those issues in our Windows Vista & 7 forum.
Before I have you go their, please make your way through this post to perform some important program updates, as well as our tool clean-up.
NEXT:Java OutdatedYour Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
- Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
- Look for "JDK 6 Update 21 (JDK or JRE)".
- Click the "Download JRE" button to the right.
- Select your Platform: "Windows".
- Select your Language: "Multi-language".
- Read the License Agreement, and then check the box that says: "Accept License Agreement".
- Click Continue and the page will refresh.
- Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
- Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on
Add/Remove Programs and remove
all older versions of Java.
- Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
- Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
- Repeat as many times as necessary to remove each Java versions.
- Reboot your computer once all Java components are removed.
- Then from your desktop double-click on jre-6u21-windows-i586.exe to install the newest version.
- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
- When the Java Setup - Welcome window opens, click the Install > button.
- If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.Note:
The
Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications.
To
disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and
uncheck the box for
Java Quick Starter.
Click Ok and reboot your computer.
NEXTClean Java Cache & Temporary Files- After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
- On the General tab, under Temporary Internet Files, click the Settings button.
- Next, click on the Delete Files button
- There are two options in the window to clear the cache - Leave BOTH CheckedApplications and AppletsTrace and Log Files
- Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE. - Click OK to leave the Temporary Files Window
- Click OK to leave the Java Control Panel.
NEXT:Update Adobe ReaderEarlier versions of Adobe Reader have known security flaws so it is recommended that you update your copy
- Go to Start > Control Panel > Add/Remove Programs
- Remove ALL instances of Adobe Reader
- Re-boot your computer as required.
- Once ALL versions of Adobe Reader have been uninstalled, visit: <<here>> and download the latest version of Adobe Reader
Alternative Option: after uninstalling Adobe Reader, you could try installing Foxit Reader from
>here< Foxit Reader has fewer add-ons therefore loads more quickly.
NEXT:Time for some housekeepingThe following will implement some cleanup procedures as well as reset System Restore points:
Click Start > Run and copy/paste the following bolded text into the Run box and click OK:
ComboFix /Uninstall NEXT:OTL Clean-UpClean up with
OTL:- Double-click OTL.exe to start the program.
- Close all other programs apart from OTL as this step will require a reboot
- On the OTL main screen, press the CLEANUP button
- Say Yes to the prompt and then allow the program to reboot your computer.
If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.NEXT:All Clean Speech===> Make sure you've re-enabled any Security Programs that we may have disabled during the malware removal process. <===
Below I have included a number of recommendations for how to protect your computer against malware infections.
- It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them then consider a password keeper, to keep all your passwords safe.
- Keep Windows updated by regularly checking their website at: http://windowsupdate.microsoft.com/
This will ensure your computer has always the latest security updates available installed on your computer.
- FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.
- SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.
- SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.
- Make Internet Explorer more secure
- Click Start > Run
- Type Inetcpl.cpl & click OK
- Click on the Security tab
- Click Reset all zones to default level
- Make sure the Internet Zone is selected & Click Custom level
- In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
- Next Click OK, then Apply button and then OK to exit the Internet Properties page.
- ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
- MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
- WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
- Green to go
- Yellow for caution
- Red to stop
WOT has an addon available for both Firefox and IE - Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from Here
- If you choose to use Firefox, I highly recommend this add-on to keep your PC even more secure.
- NoScript - for blocking ads and other potential website attacks
- Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
- ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
- In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
Think Prevention.
PC Safety and Security--What Do I Need?.
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them. Thank you for your patience, and performing all of the procedures requested.
Please respond one last time so we can consider the thread resolved and close it, thank-you.
Cheers,
SweetTech.