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BSoD Help


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#1
erikc4l

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I'm trying to help my cousin fix her computer. I believe she uses a Dell XPS 400 with Windows XP. She has been having a blue screen error of 'IRQL_NOT_LESS_OR_EQUAL'. She was using photoshop on the computer when the BSoD appeared with the error stated above. After that we then restarted the computer and it showed a BSoD immediately after selecting the boot mode. The BSoD didn't show any error that was in the stickied thread. We attempted to restart the computer again in hopes of reaching the desktop screen but instead it showed a different BSoD with the error code of 'PAGE_FAULT_IN_NONPAGED_AREA'.

Could anyone attempt to help me fix this?
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#2
pa.kevin1

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OMG! I have the same problem except mine still works. I was using photoshop and it said IRQL Not less or equal! Thats freaky.
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#3
Broni

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I assume, the computer is not bootable?
Both errors may indicate RAM issue.

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#4
erikc4l

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Is a Sony DVD+R disc good enough for your instructions? Also most of the time the desktop's CD drive doesn't act normal so the disc may or may not work. We have a usb drive, could that be a replacement?

Am I supposed to perform the above instruction on another computer also?

Edited by erikc4l, 01 July 2010 - 11:01 PM.

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#5
Broni

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You know, I never used DVD, so I'm not sure, if it'll work as well as CD.

We have a usb drive, could that be a replacement?

If your BIOS allows booting from USB drive, yes.

Am I supposed to perform the above instruction on another computer also?


If you mean, creating that bootable disk, then yes.
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#6
erikc4l

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How do I know if the BIOS allows booting from the USB drive?
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#7
Broni

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You have to enter BIOS and look for "boot order" section.
If you find something like "External USB device" there, you're good to go.
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#8
erikc4l

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Okay sorry for the late response but I only have access to the internet at their house. Here are the boot orders that are available.

1. Onboard or USB CD-ROM Drive
2. Onboard or USB Floppy Drive (not present)
3. Onboard or SATA Hard Drive
4. Onboard IDE Hard Drive (not present)
5. USB Device (not present)

So would it be usb device? But it says not present?
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#9
Broni

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That's it. Not present, because nothing is connected, I assume.
Go ahead, change the boot order and give it a shot.
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