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Blue Screen, Memory Dump


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#1
SpecialSam

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OK so my brand new computer is flashing a blue screen message (memory dump) with the following error listed: 0x0000008E (0xc0000047, 0x804fcf44, 0xba503740, 0x00000000). This error generally happens when running a specific program (abelton live LE), the program crashes and then a few seconds later the blue screen message pops up...

I'm sorry, I'm not sure what other information to include here to help you help me, So please ask away.
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#2
phillipcorcoran

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This Microsoft page may help you. Tells you what is likely to be the cause of an 0x0000008E error.
As with most BSOD errors it may be one of several things.

http://support.micro....com/kb/945658/

As it's a new PC I would at first suspect anything you have installed since setting it up, including device drivers for your external devices, and uninstall each item in turn until the error disappears. Bear in mind that applications such as firewalls and antivirus, and CD-burning applications often install drivers too, so they are also possible suspects.

Edited by phillipcorcoran, 02 July 2010 - 09:11 AM.

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#3
SpecialSam

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Thankyou for your help, but is there no way I can pinpiont the problem driver. It is a new computer and there has been numerous devices and programs installed, so it's kinda a needle in a haystack sitution.
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#4
Broni

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If it's brand new computer, return it.
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#5
SpecialSam

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If it's brand new computer, return it.


Why is it unfixable?
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#6
Broni

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I'm not saying, it's not fixable.
What I'm saying is that, if brand new computer is giving you BSODs, there is something wrong with it and you better check it now, than when your warranty expires.
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#7
SpecialSam

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Well unfortunatly returning it is not an option (I bought the parts and a friend put it together). I can trigger the BSOD by changing the postion of the the song playing in live, and also in another sound related program it randomly BSOD... I thought it was the driver for my external sound card, which I uninstalled and reinstalled, but no luck. any ideas?
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#8
123Runner

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This error generally happens when running a specific program (abelton live LE), the program crashes and then a few seconds later the blue screen message pops up...

Is it always triggered when you use this program?

Lets see if we can get some system information.

Download and install PC Wizard 2010

Run the program and it will analyze your computer and then display the results.
In the upper left hand corner click on the floppy icon.
You will get a save as screen.
Change the range bullet "only this selection" to be "selected category".
Make sure that text is selected for format.
Click on ok and you will be given a spot to save it to.

Attach it to your response.
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#9
SpecialSam

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Yes BSOD is triggered while useing Live Le, More specifically,everytime I move the song postion slider. It also randomly occurs in another sound editing program.

Attached Files


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#10
123Runner

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The only odd thing in the file is that the +5V Voltage : 6.12 V
Lets look at memory.

Broni's Instructions:

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#11
SpecialSam

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Ok so after running the Memtest for 12 passes no errors showed up.
By the way thank you for helping me, I really appreciate it.
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#12
SpecialSam

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OK so after some research I ran the Memory.dmp through windbg and was rewarded with the following:

STACK_COMMAND: kb

FOLLOWUP_IP:
USBPORT!USBPORT_QueueActiveUrbToEndpoint+17e
b8f3a074 f6430410 test byte ptr [ebx+4],10h

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: USBPORT!USBPORT_QueueActiveUrbToEndpoint+17e

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: USBPORT

IMAGE_NAME: USBPORT.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 480254ce

FAILURE_BUCKET_ID: 0xD1_USBPORT!USBPORT_QueueActiveUrbToEndpoint+17e

BUCKET_ID: 0xD1_USBPORT!USBPORT_QueueActiveUrbToEndpoint+17e

Does this help at all... how do I repair/fix usbport.sys?

Edited by SpecialSam, 08 July 2010 - 07:26 AM.

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