[jbljohn]

My mother has a Compaq CPU running Windows XP and a Samsung ML2550 Mono Printer. When initally installed the printer worked fine. Now when the printer is turned on the computer crashes (goes dead immediately). I have uninstalled the printer with the plan to reinstall but even in this confiquration turning on the printer causes the computer to crash. I have run the Malware program and no infected files were found.

Help Please! Mom thinks I can do anything.

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I would suspect the printer itself, not the driver software. Windows will always load the printer driver even if the printer is switched off, and in this event you say Windows runs okay. It's turning the printer on that causes Windows to fall over, so I'm guessing it's a hardware problem, the printer itself.

Repairing a printer is a lost cause unless it's a simple thing like jammed paper or a roller needs pushing back in place. You could try changing the cable that connects the printer to the PC (USB or parallel-port), but it's a long shot.

[phillipcorcoran]

I would suspect the printer itself, not the driver software. Windows will always load the printer driver even if the printer is switched off, and in this event you say Windows runs okay. It's turning the printer on that causes Windows to fall over, so I'm guessing it's a hardware problem, the printer itself.

Repairing a printer is a lost cause unless it's a simple thing like jammed paper or a roller needs pushing back in place. You could try changing the cable that connects the printer to the PC (USB or parallel-port), but it's a long shot.

[jbljohn]

Thanks! I'll give the printer an inspection and then look for a new one.

[phillpower2]

If it is connected by a usb cable you could try uninstalling & then reinstalling the
usb port drivers, also have you got any other components connected to the usb ports
that could be draining the power.

Edited by phillpower2, 05 July 2010 - 01:07 AM.