[Cathy Smith]

I tried to reset my Vista lap top to factory settings, but it froze, and I had no option but to power down. Now when I power up, the error states the \windows\system32\winload.exe file is missing. Anyone know how I can install this?

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Howdy and welcome to GTG:

Have you tried re-installing again?

Do you have a Restore/Recovery cd?

Make and model of your system?

Murray

[Murray S.]

Howdy and welcome to GTG:

Have you tried re-installing again?

Do you have a Restore/Recovery cd?

Make and model of your system?

Murray

[Cathy Smith]

Hi Murray, Thank you for your initial response. I do not have a recovery disc. I was one of those that did not create one when I brought the machine home. I did go on the neo site and saved the Vista recovery, but when I restarted my computer with the disc in place, I received the same message that my windows32 files were missing or corrupt. Nothing new happened.

My system: HP dv9000 Vista Home
Processor: AMD Turion 64x2
Mobile Tech: TL-52
Speed: 1600 MHZ
Ram: 64 MB
Total Memory is showing: 1024 MB

[Murray S.]

Go to the HP website and search your system. There could be a download available. Worst case scenaio, contact them and see if they can send you a Recovery cd. There may be a slight charge but it would be worth it in the long run.

Murray

[Cathy Smith]

Thanks, Murray! I felt that was my final option as well.