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Computer shutting down


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#1
Jeanie_Mcgough

Jeanie_Mcgough

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Computer shuts down on start up before windows installs. I have to start it 3 to 4 times before it finally starts. Essexboy has done all the malware and spyware and this is all clean.
Please help
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#2
Broni

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Did the issue started, when your computer got infected, before that, or after cleanup was done?
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#3
Jeanie_Mcgough

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No it started a few months ago before the computer was infected. But gradually over time is is getting worse.
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#4
Broni

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It may be failing power supply.
Does the same thing happen, when you start in safe mode?
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#5
Jeanie_Mcgough

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Yes,it still does it if you start in safe mode
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#6
Jeanie_Mcgough

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There are warnings and critical warning in the performance log for standby and boot performance but don't understand what they mean+ System

- Provider

[ Name] Microsoft-Windows-Diagnostics-Performance
[ Guid] {cfc18ec0-96b1-4eba-961b-622caee05b0a}

EventID 100

Version 1

Level 1

Task 4002

Opcode 34

Keywords 0x8000000000010000

- TimeCreated

[ SystemTime] 2010-07-07T19:14:44.871Z

EventRecordID 6783

- Correlation

[ ActivityID] {00000000-9B8C-0001-1FE1-1C55081ECB01}

- Execution

[ ProcessID] 1916
[ ThreadID] 3060

Channel Microsoft-Windows-Diagnostics-Performance/Operational

Computer Jeanie-PC

- Security

[ UserID] S-1-5-19


- EventData

BootTsVersion 2
BootStartTime 2010-07-07T19:12:24.671Z
BootEndTime 2010-07-07T19:14:41.402Z
SystemBootInstance 935
UserBootInstance 926
BootTime 109360
MainPathBootTime 27660
BootKernelInitTime 19
BootDriverInitTime 1156
BootDevicesInitTime 14157
BootPrefetchInitTime 43776
BootPrefetchBytes 664989696
BootAutoChkTime 0
BootSmssInitTime 4343
BootCriticalServicesInitTime 1780
BootUserProfileProcessingTime 643
BootMachineProfileProcessingTime 542
BootExplorerInitTime 2007
BootNumStartupApps 20
BootPostBootTime 81700
BootIsRebootAfterInstall false
BootRootCauseStepImprovementBits 64
BootRootCauseGradualImprovementBits 0
BootRootCauseStepDegradationBits 0
BootRootCauseGradualDegradationBits 0
BootIsDegradation false
BootIsStepDegradation false
BootIsGradualDegradation false
BootImprovementDelta 0
BootDegradationDelta 0
BootIsRootCauseIdentified true
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#7
Broni

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I think, replacing power supply would be the best first step.
It's pretty easy operation, so you can do it yourself, or with some help from a friend, who knows little bit more about computers.
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#8
Jeanie_Mcgough

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It was the motherboard that was damaged due to overheating.
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#9
Broni

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Thank you for posting back :)
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