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Constant blue screens and crashes in Windows 7


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#1
jwalder

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Hi everyone, this is my first post here. So I've browsed through the other topics and attached what seems to be the needed information. Please let me know If I can give anything else.

I've recently performed a clean install of Windows 7 with a copy that I bought through my University. However, since installation I've been experienceing constant and regular crashes and blue screens. These can happen at any time, but seem to happen more frequently when I'm downloading large documents.

I've run memtest over night (12 hours) with no errors, so I'm fairly sure that's not the problem. I've also attempted to update all of my drivers, but may not have gotten all of them.

I've attached a rar file containing all of my dmp files and a copy of my belarc advisor file which should contain all of my computer specs (I hope).

Anyway as I said earlier, any advice you can give would be great. And I'll be happy to provide any more info, to the best of my ability.

Attached Files


Edited by jwalder, 06 July 2010 - 08:56 PM.

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#2
Bing7

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just like to say that you are advertising you win7 key in the belarc log
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#3
Broni

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Clean installation is always preferred method to upgrade your computer, but let's see...

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#4
jwalder

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Ok, so I've modified my uploaded spec file, so the entire internet can no longer see my windows 7 key (I'm an idiot).

Also I've followed Broni's instructions and pasted the log below.

==================================================
Dump File : 070710-17222-01.dmp
Crash Time : 7/07/2010 10:43:03 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x8e7f03c1
Parameter 3 : 0x9ebd3954
Parameter 4 : 0x00000000
Caused By Driver : storport.sys
Caused By Address : storport.sys+b1f6
File Description : Microsoft Storage Port Driver
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\070710-17222-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 070610-20592-01.dmp
Crash Time : 6/07/2010 6:24:15 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x000672cf
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8d95c04c
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+704c
File Description : DirectX Graphics MMS
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\070610-20592-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 070610-16785-01.dmp
Crash Time : 6/07/2010 6:06:03 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x82d7b38d
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x828a0746
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+811d
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\070610-16785-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 062910-15412-01.dmp
Crash Time : 29/06/2010 11:02:45 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x8fc6ff9c
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x84e5da0e
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+56a0e
File Description : NDIS 6.20 driver
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\062910-15412-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 062810-17721-01.dmp
Crash Time : 28/06/2010 8:49:34 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0x8adfe8fc
Parameter 3 : 0xb6000000
Parameter 4 : 0x00000181
Caused By Driver : Unknown_Module_4700416c
Caused By Address : Unknown_Module_4700416c+43dfa790
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\062810-17721-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 062710-19203-01.dmp
Crash Time : 27/06/2010 11:11:12 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0xfffffefb
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x850a3c63
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+84c63
File Description : TCP/IP Driver
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\062710-19203-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 062610-19000-01.dmp
Crash Time : 26/06/2010 1:48:30 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0x80000004
Parameter 2 : 0x828ae99c
Parameter 3 : 0x8296d58c
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\062610-19000-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 062610-20841-01.dmp
Crash Time : 26/06/2010 11:17:59 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00005000
Parameter 2 : 0x80c00000
Parameter 3 : 0xffffffff
Parameter 4 : 0x000000bd
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dccfc
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.20618 (win7_ldr.100114-1818)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\062610-20841-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 062310-19843-01.dmp
Crash Time : 23/06/2010 8:54:49 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0x8271baa6
Parameter 2 : 0x00000008
Parameter 3 : 0x8271baa6
Parameter 4 : 0x00000000
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+5b48
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\062310-19843-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 062110-23821-01.dmp
Crash Time : 21/06/2010 3:52:25 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x801db000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : storport.sys
Caused By Address : storport.sys+afe2
File Description : Microsoft Storage Port Driver
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\062110-23821-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 062010-19078-01.dmp
Crash Time : 20/06/2010 6:44:50 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x801db000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+392d
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\062010-19078-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 062010-28563-01.dmp
Crash Time : 20/06/2010 5:32:29 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x55829356
Parameter 2 : 0x0000000a
Parameter 3 : 0x00000001
Parameter 4 : 0x828a5734
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4682b
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.20618 (win7_ldr.100114-1818)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\062010-28563-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 062010-17175-01.dmp
Crash Time : 20/06/2010 12:48:54 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x8300191b
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x828738dc
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4682b
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.20618 (win7_ldr.100114-1818)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\062010-17175-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 062010-19624-01.dmp
Crash Time : 20/06/2010 11:39:35 AM
Bug Check String : SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION
Bug Check Code : 0x000000c1
Parameter 1 : 0x98312e00
Parameter 2 : 0x983123c0
Parameter 3 : 0x00ff01fc
Parameter 4 : 0x00000023
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+dccfc
File Description : NT Kernel & System
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.20618 (win7_ldr.100114-1818)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\062010-19624-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 061910-20484-01.dmp
Crash Time : 19/06/2010 10:54:23 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x801db000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+691aa
File Description : TCP/IP Driver
Product Name : Microsoft« Windows« Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\061910-20484-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 061910-17078-01.dmp
Crash Time : 19/06/2010 9:53:07 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0xc0f0e682
Parameter 2 : 0x00000002
Parameter 3 : 0x00000008
Parameter 4 : 0xc0f0e682
Caused By Driver : nvm62x32.sys
Caused By Address : nvm62x32.sys+6619
File Description : NVIDIA MCP Networking Function Driver.
Product Name : NVIDIA Networking Driver
Company : NVIDIA Corporation
File Version : 1.00.01.0210
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\061910-17078-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================
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#5
Broni

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Your BSOD report show big variety of files being at fault, so we don't have any obvious suspect.
Please, explain this:

I've also attempted to update all of my drivers, but may not have gotten all of them.

Do you have any errors in Device Manager?
What Windows version was previously installed on your computer?
What's your computer brand and model?

Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
- security programs in use (antivirus, firewall)
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#6
jwalder

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Please, explain this:

I've also attempted to update all of my drivers, but may not have gotten all of them.


When I performed my clean install of Windows 7 and began getting crashes, I updated most of my drivers on the recommendation of some other posts that I found.

In response to your other questions

No errors in Device Manager
XP was my previous OS.
My computer doesn;t have a brand, I built it myself.

computer info:
- AMD Athlon 64 3500+ 2.2GHz, 2gb of RAM
- I have two hard drives:
- one 500gb WD on which Windows 7 is installed. This has 430gb free
- one 1.5tb Seagate which acts as my storage drive. This has 950 gb free
- I have AVAST, free version installed.

I hope I've helped....
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#7
Broni

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...and Windows firewall, I assume?
Was the computer physically connected to the internet while you're performing Windows installation.

As I said before with that kind of variety of errors, we have various possible culprits, so you'll have eliminate them one by one (listed not in particular order):
1. Bad installation (bad Windows DVD, hardware issue)
2. An infection (less likely, since it's new installation, but possible)
3. RAM issue (since you ran RAM test....do you have one 2GB RAM stick, or 2x1GB? If the latter, try to run the computer on one RAM stick for a day, or so and see, if BSODs will occur)
4. Hard drive issue
Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287 (or http://www.bleepingc...ive diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.
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