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#1
gridiron

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Hey guys - I have a link to my old thread in the malware section, as moderator Hammerman believes my issue is not malware related after my laptop came back clean. Here's a link:

http://www.geekstogo...97#entry1855997


The main issue is on startup. After logging in, the computer just hangs for roughly 3 minutes just showing the desktop background BUT not the icons or startup/taskbar. Just a blank desktop image screen. The after the 3 minutes it takes another 2-3 minutes for all the icons to show up and for the taskbar to load the programs (lower right hand corner next to the clock). If anyone has any suggestions it would be greatly appreciated. Thank you in advance for the help!

Matt
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#2
rshaffer61

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:) gridiron and hopefully I can help you out alittle. Lets start with some basic information and then I can offer some steps to help you.
Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...

DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"




Download Autoruns from the link in my signature below:
1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.

Edited by rshaffer61, 06 July 2010 - 10:23 AM.

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#3
gridiron

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rshaffer61 - thank you for the help, it is much appreciated. I have attached the Everest log, a screen shot and the autoruns log.

Thanks

Attached Thumbnails

  • screenshot.JPG

Attached Files


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#4
rshaffer61

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Open Autoruns, click on "Logon" tab, and UN-check:

+ "Adobe ARM"
+ "Adobe Reader Speed Launcher"
+ "igfxtray"
+ "SunJavaUpdateSched"
+ "Google Update"
+ "swg" "GoogleToolbarNotifier"
+ "WMPNSCFG"




When done restart computer and then:



Download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:
It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged

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#5
gridiron

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rshaffer61 - thank you for the help. I ran the first step and unchecked those items in Autoruns, when I restarted the computer it logged in fine, within normal startup time. However, when I ran the TFC by OldTimer and restarted my computer, it took roughly 3 minutes to load (and just showed the desktop background before all the icons loaded). I have NOT yet ran the defragging program as I wanted to check with you first, since the issue still appears to be in play. I believe the OldTimer programs may not be compatible my computer as every time I run them it seems to resort back to the issue, just a guess.

Thanks again for the help and please advise if I should continue to defragging or if there is something I need to do first to resolve the startup issue. Thanks!
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#6
rshaffer61

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Defrag and then we will take a look at the startup.
TFC did what it was suppose to but apparently there is something else causing the issue.
when you are done with defrag then do the following for me please.

Lets see what you have in your startup

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Startups
Then uncheck everything and restart.
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results
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#7
gridiron

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Thanks, I'll be traveling the next couple days, but will work on this hopefully Wednesday morning if that works. Please keep the thread open, and I appreciate the help!
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#8
rshaffer61

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No problem and we await your results. :) :)
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#9
gridiron

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rshaffer61 - I ran the defrag and then moved on to the startup process. It provided very inconclusive results, as I would disable all programs and restart and it would load fine, then the next time try it again as is, and it would take forever to load. Same when I checked programs also, it did not seem to stay consistent with certain programs.

However, hammerman had mentioned that ZoneAlarm can cause these types of issues (I also tried the other firewall he mentioned and ran into these errors also previously - Online Armor). I removed ZoneAlarm and now don't seem to have any issues on 3 restarts. Is there another free firewall program you recommend? Comodo?

I'll monitor this situation and the startup and can I contact you if this issue comes up again?

Thanks
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#10
rshaffer61

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Yes Comodo is the one we suggest a lot here. It seems to be pretty easy to setup and teach.
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#11
gridiron

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Thanks. I have downloaded Comodo and restarted with success, so fingers crossed for now. Hopefully it was just a ZoneAlarm issue.
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#12
rshaffer61

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It sounds like ZA is the root of the issue. I have seen a couple of topics where in the end ZA was found to be the cause.
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#13
gridiron

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Thanks for the help rshaffer. I will keep an eye on this & post a new thread or perhaps contact you via PM to re-open this thread if it starts acting up again.

Thanks
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#14
rshaffer61

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OK I will monitor this and watch my pm's for your results.
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