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Unable to launch application to internet


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#1
Frustrated@Home

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I have been unable to launch Webshots desktop shortcut/organizer to the internet for some time now. Their online tech support is no help. I finally got someone from their site to contact me and he only told me to uninstall and reinstall the software, which I have already done several times. Their site has been reformatted, so now they're requiring the latest Adobe Air. When I look for help about Adobe Air, once again, I get get told to do what I've already tried several times--to uninstall and reinstall. It will install, but then it will tell me that it has an update. There is always an ambiguous error message that says that there is a problem and Adobe Air can't be installed. So, it isn't willing to install the latest update, no matter what I do.

Now, Qwest has changed from Windows Live One Care to Norton Anti Virus (no problems there) and Qwest Personal Digital Vault. The Qwest software won't launch to the internet either. There was a problem with it telling me that I had too many files to fit the free 2GB of online back up. Okay, but it won't launch to the internet, so I can fix the problem. And, when I go to Internet Explorer directly to the online Qwest Personal Digital Vault, it shows that there are no files for it to back up. However, when I talked to a tier 1 tech support from Qwest Personal Digital Vault (It is a separate support team than other Qwest), he suggested that it required tier 2 support and I would have to call back. Okay, but how is it that he shows that there are 5 GB of files I tried to back up, but I can't see what I need to try to condense and remove unneccessary files?

In any case, just today I keep seeing a message popping up on my screen about sprtcmd.exe. I have no idea what it is, but it keeps complaining about it and it wants a disk in my F drive. I don't even know what disk it is asking for. But, I am wondering if this sprtcmd.exe command has anything to do with these three programs giving me all this trouble. Short of trying to do a full-system recovery, how do I fix this problem?
:)
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#2
Elliott Matthew

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sprtcmd.exe is an executable program file. Always check the file location which is shown below, as this is a way to verify you have the correct file.Often spyware or virus writers use similiar names in hopes to fool you into thinking its a good file.This file is considered a safe file, and is not virus, spyware, or malware related software. This file will be on your hard drive in location "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P
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#3
Frustrated@Home

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I ended up doing a partial recovery, so at least I didn't have to do a full system recovery. It resolved the issue with Webshots not wanting to launch to the internet. It didn't resolve everything, though. I still can't install the latest update from Adobe Air. Their online support says to do what I've already tried to do several times, to uninstall then reinstall. It will install, but it won't install that latest update at all. Webshots has made it necessary to have the latest update in order to use their service where they download their daily photos automatically. They didn't say anything about this being part of their premium service. In any case, Adobe Air still won't update. :)

And, the new Qwest Personal Digital Vault still isn't launching to internet for me either.

I seemed to have resolved one of the three issues I've been having, but I still can't update Adobe Air and their online tech support isn't really helpful, since I've already done what they suggested several times. It simply refuses to update. And, I still can't get the Qwest Personal Digital Vault to launch to internet at all. :) :) :) :) :) :)
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#4
TalkToQwest

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I have been unable to launch Webshots desktop shortcut/organizer to the internet for some time now. Their online tech support is no help. I finally got someone from their site to contact me and he only told me to uninstall and reinstall the software, which I have already done several times. Their site has been reformatted, so now they're requiring the latest Adobe Air. When I look for help about Adobe Air, once again, I get get told to do what I've already tried several times--to uninstall and reinstall. It will install, but then it will tell me that it has an update. There is always an ambiguous error message that says that there is a problem and Adobe Air can't be installed. So, it isn't willing to install the latest update, no matter what I do.

Now, Qwest has changed from Windows Live One Care to Norton Anti Virus (no problems there) and Qwest Personal Digital Vault. The Qwest software won't launch to the internet either. There was a problem with it telling me that I had too many files to fit the free 2GB of online back up. Okay, but it won't launch to the internet, so I can fix the problem. And, when I go to Internet Explorer directly to the online Qwest Personal Digital Vault, it shows that there are no files for it to back up. However, when I talked to a tier 1 tech support from Qwest Personal Digital Vault (It is a separate support team than other Qwest), he suggested that it required tier 2 support and I would have to call back. Okay, but how is it that he shows that there are 5 GB of files I tried to back up, but I can't see what I need to try to condense and remove unneccessary files?

In any case, just today I keep seeing a message popping up on my screen about sprtcmd.exe. I have no idea what it is, but it keeps complaining about it and it wants a disk in my F drive. I don't even know what disk it is asking for. But, I am wondering if this sprtcmd.exe command has anything to do with these three programs giving me all this trouble. Short of trying to do a full-system recovery, how do I fix this problem?
:)


Hello this is Steph from Qwest,

I would like to have my higher tier technical support specialist look at the issues you are having and see if we can determine a better way to resolve them for you (I also will likely need to call in a digital vault specialist). Please email me at [removed] with your billing phone number, billing address and best contact number.

thank you


Steph Lake
Manager, Talk To Qwest Team


"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”

Edited by wannabe1, 12 July 2010 - 08:47 PM.

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#5
Broni

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    Kraków my love :)

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sprtcmd.exe is a part of Dell Support Center, totally useless program, often causing problems.
If you still have it on your computer, uninstall it.
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