Now, Qwest has changed from Windows Live One Care to Norton Anti Virus (no problems there) and Qwest Personal Digital Vault. The Qwest software won't launch to the internet either. There was a problem with it telling me that I had too many files to fit the free 2GB of online back up. Okay, but it won't launch to the internet, so I can fix the problem. And, when I go to Internet Explorer directly to the online Qwest Personal Digital Vault, it shows that there are no files for it to back up. However, when I talked to a tier 1 tech support from Qwest Personal Digital Vault (It is a separate support team than other Qwest), he suggested that it required tier 2 support and I would have to call back. Okay, but how is it that he shows that there are 5 GB of files I tried to back up, but I can't see what I need to try to condense and remove unneccessary files?
In any case, just today I keep seeing a message popping up on my screen about sprtcmd.exe. I have no idea what it is, but it keeps complaining about it and it wants a disk in my F drive. I don't even know what disk it is asking for. But, I am wondering if this sprtcmd.exe command has anything to do with these three programs giving me all this trouble. Short of trying to do a full-system recovery, how do I fix this problem?