[rustyagain]

After removing mains plug to move the computer the computer mouse is not now being recognized with the pointer stuck in the middle of the screen. Prior to this there was no problem.

I have had this problem before after disconnecting from the mains and fixed it by going in to BIOS and loading the default settings, however this has not worked this time.

I have tried two working mice, in all the USB sockets with no effect.

All help gratefully received, is this a computer motherboard problem or a windows problem ? – thanks rusty

[Advertisements]

First of all have you got a PS2 mouse & keyboard to work with.
Things I would check;
The batteries in the mouse & keyboard are not dead.
The keyboard & mouse are calibrated (reset).
If the mouse has an on/off switch make sure it is on.
Check in the BIOS that the USB ports are enabled.
Uninstall & then reinstall the USB port drivers.
Good luck & please post back and let us know how it goes.

[phillpower2]

First of all have you got a PS2 mouse & keyboard to work with.
Things I would check;
The batteries in the mouse & keyboard are not dead.
The keyboard & mouse are calibrated (reset).
If the mouse has an on/off switch make sure it is on.
Check in the BIOS that the USB ports are enabled.
Uninstall & then reinstall the USB port drivers.
Good luck & please post back and let us know how it goes.

[rustyagain]

Hi Phill - thanks for reply

I don't have any PS2 mouse or keyboards
The USB keyboard works fine in all the USB sockets (able to type in passwoed)
Both mice are basic plug in USB- have no batteries or on/off switch
USB ports must be enabled for the keyboard to work

[phillpower2]

We are going to need a wired mouse to navigate your computer;
If you go into the Windows Device manager and the mouse shows up,
then you need to open up the properties for the mouse, and click
"Update Driver" under the Drivers tab
chose "Manual", then "From a list"
choose the one that has the name of your mouse.
Let windows install the driver, then your mouse should work.

[rustyagain]

hi Phill - sorry for confusion -
When I said basic mouse above I meant a standard wired mouse with a USB (not PS2) connection.
No batteries, switches or wireless – these two mice work fine on another computer.
I can open the windows page but how do I navigate to device manager (or any where)
if I cant move the mouse arrow and click on boxes ?

[phillpower2]

Hi Rusty,
Is there anyway you can loan a PS2 mouse as it is the only
way you are going to be able to navigate the pages.

[rustyagain]

I have one of those green adapters which go from USB to PS2 - I have tried this with no luck.
I first had this problem some months back when moving the computer with the mains plug out -
At that time the mouse was a PS2 and again failed to recognize it - On inserting a USB mouse
and in BIOS choosing "rest defaults" the USB mouse worked ok -
since then computer has remained plugged into the mains and been ok.
The problem seems to be when the computer is completely powered down

[rustyagain]

Hi Phill

Dont know what happened but tried rebooting on last time and mouse now works
Thanks for time and help - still wonder if a motherboard problem, maybe on the way out
thanks rusty

[iammykyl]

Hi Rusty,
Is there anyway you can loan a PS2 mouse as it is the only
way you are going to be able to navigate the pages.

You can navigate your computer using only the keyboard, takes trial and error and a lot of practise. If very clever, which I am not, it is possible to modify the registry.
This is a bit long winded, But you may need it. To get to device manager.

Press windows logo.
Use the up arrow to highlight settings, right arrow to highlight control panel, press enter.
Highlight system tools, press enter.
A properties window will open, the active box along the top of the window will look slightly raised, this is the highlighted box.
Click right arrow until you see hardware highlighted. press tab, (usually left side, next to Q) First window down, device manager will be highlighted. press enter.

device manager will open, press tab.
Down arrow to highlight mouse, press right arrow, then down arrow, press enter.
A properties window will open.

Use the tab key to navigate and the and the enter and arrow keys to do what is nec.

Use the page up to go to the beginning of the open window and the alt + Escape key to close the window.

When you have finished everything.
Press windows logo, highlight shut down, press enter, highlight restart, press enter.

[phillpower2]

Thanks for posting back to let us know you are up & running again (somehow).
It looks like it may remain one of lifes mysteries but I am happy it is now
working, it is possibly a power to usb issue, quick question do you have to
reset the time & date after this occurs.

[123Runner]

I also wonder if maybe a marginal PSU issue.

Lets see if we can get some system information and look at the voltages and temps.

Download and install PC Wizard 2010

Run the program and it will analyze your computer and then display the results.
In the upper left hand corner click on the floppy icon.
You will get a save as screen.
Change the range bullet "only this selection" to be "selected category".
Make sure that text is selected for format.
Click on ok and you will be given a spot to save it to.

Attach it to your response.