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#1
RPaul

RPaul

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Hi, I wonder if someone can help me. I had a major problem with a Google Adwords Redirect Virus a bit ago. I walked through it with one of your advisers here:
http://www.geekstogo...53#entry1808953

What never did get fixed, however, are these two things:

1) My Safe Mode is gone. Is that normal? On bootup it only gives me Recovery Mode and XP.

2) Why does my computer keep telling me that there's 'new hardware found' when I boot up? If I tell it to search for the driver it needs it can't find it. I searched online and found I was to go into msinfo32 but when I did I couldn't figure out what was causing the problem, nor would I know how to fix it even if I did.

Thank you,
Rebekah
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#2
123Runner

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Tapping F8 during bootup should bring you to the advanced screen where the "safe mode" option is.
The question I have is....Is the "safe mode" choice missing as a choice? or is it there and when you click on it it brings you no where?

For the found new hardware...
Please Go to
1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation ! marks or Red X's

In your next reply please include those results
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#3
RPaul

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>The question I have is....Is the "safe mode" choice missing as a choice?
Yes

>Look for any entries with Yellow Exclamation ! marks or Red X's

There's a yellow ! next to Other Devices > Unknown Device. I thought before it might be my camera so I reinstalled the software. When I got to the point of needing to plug it in my computer wouldn't recognize it, which is when I realized my rabbit took a nibble out of the cord and there are a few cord hairs broken. I have not yet gone to get another one, nor do I know if it's the problem. Reinstalling the software should have helped.

Lastly, I should tell you one of my USB plugs anytime I plug something into it my computer goes haywire. I don't know what happened or how to fix it. I simply have not plugged into it. Can I replace it myself? Could this be the problem?
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#4
RPaul

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I just noticed that under Network adapters there are 3 and one has a red x, a D-Link DFE-530TX+PCI Fast Ethernet Adapter
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#5
123Runner

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Yes, I have been very very busy with work.
I suspect that you have a bad USB port. Since we do not know what type of computer you have (laptop or desktop) I can't guide you. Generally you can't repair a port.
As for the unknowns in device manager, I suspect missing drivers.

We need to know what you have before going any further.

Lets see if we can get some system information.

Download and install PC Wizard 2010

Run the program and it will analyze your computer and then display the results.
In the upper left hand corner click on the floppy icon.
You will get a save as screen.
Change the range bullet "only this selection" to be "selected category".
Make sure that text is selected for format.
Click on ok and you will be given a spot to save it to.

Attach it to your response.
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#6
RPaul

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Thank you, I did what you asked. It is below. I have a desktop, a custom build.

PC Wizard 2010 Version 1.94
------------------------------------------------------------------------------------------

Owner: Rebekah Paul
User: Rebekah
Operating System: Microsoft Windows XP Professional 5.01.2600 Service Pack 3
Report Date: Sunday 25 July 2010 at 14:16

------------------------------------------------------------------------------------------


<<< System Summary >>>
> Mainboard : Unspecified P4X400-8235
> Chipset : VIA PT800 (VT8754)
> Processor : Intel Pentium 4 @ 2800 MHz
> Physical Memory : 1024 MB (2 x 512 DDR-SDRAM )
> Video Card : NVIDIA GeForce2 MX 100/200 (Microsoft Corporation)
> Hard Disk : ST340016A (40 GB)
> Hard Disk : WDC (320 GB)
> CD-Rom Drive : HL-DT-ST CD-RW GCE-8160B
> DVD-Rom Drive : DVDRW IDE1004
> Monitor Type : ViewSonic VE170 - 17 inches
> Network Card : VT82C570 MV IDE Controller VT6105 Rhine III Fast Ethernet Controller
> Network Card : VT82C570 MV IDE Controller VT6102 Rhine II Fast Ethernet Adapter
> Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 3
> DirectX : Version 9.0c (March 2006)

<<< Mainboard >>>
> Manufacturer : VIA Technologies, Inc.
> Mainboard : Unspecified P4X400-8235
> Bios : Phoenix Technologies, LTD
> Chipset : VIA PT800 (VT8754)
> Physical Memory : 1024 MB DDR-SDRAM
> LPC bus : Yes
> PCI Bus : Yes
> AGP Bus : Yes
> USB Bus : Yes
> SMBus/i2c Bus : Yes
> Bus HyperTransport : No
> Bus QPI : No
> Bus CardBus : No
> Bus FireWire : Yes

<<< Processor >>>
> Processor : Intel Pentium 4
> Frequency : 2800 MHz
> Number of Core : 1
> Support : Socket 478 mPGA
> Data Cache L1 : 8 KB
> Trace Cache L1 : 12 Kops
> Cache L2 : 512 KB
> FPU Coprocessor : Present
> Processor activity : : 0%

<<< Video >>>
> Current Display : 1024x768 pixels at 60 Hz in True Colors (32-bit)
> Number of monitor : 1
> Monitor Type : ViewSonic VE170
> Video Card : NVIDIA GeForce2 MX 100/200 (Microsoft Corporation)
> nVidia CUDA : No
> OpenCL : No
> OpenGL : Yes
> GDI Plus : Yes
> Direct2D : No

<<< IO Ports >>>
> Port installed : ECP Printer Port (LPT1)
> Port installed : BCM V.90 56K Modem
> Port installed : Communications Port (COM1)
> Port installed : Communications Port (COM2)
> Port installed : VIA Rev 5 or later USB Universal Host Controller
> Port installed : VIA Rev 5 or later USB Universal Host Controller
> Port installed : Standard Enhanced PCI to USB Host Controller
> Port installed : VIA Rev 5 or later USB Universal Host Controller
> Port installed : VIA Rev 5 or later USB Universal Host Controller
> Port installed : VIA Rev 5 or later USB Universal Host Controller
> Port installed : Standard Enhanced PCI to USB Host Controller

<<< Drives >>>
> Number of Disk Controller : 1
> Number of Hard Disk : 2
> Number of CD-ROM Drive : 2
> Drives Letters : A:\ C:\ D:\ E:\ F:\
> Floppy Disk : 3" HD (1.44 Mo)
> Drive C: (Hard Disk) : 7 GB available on 40 GB
> Drive D: (Hard Disk) : 299 GB available on 320 GB
> Drive E: (CD-Rom) : 0 KB available on 355 MB
> Drive F: (DVD-Rom) : 0 KB available on 884 MB

<<< Printers >>>
> Default Printer : SnagIt 8
> Printer installed : SnagIt 8
> Printer installed : PrimoPDF
> Printer installed : Microsoft Office Live Meeting Document Writer
> Printer installed : Microsoft Office Document Image Writer
> Printer installed : CutePDF Writer
> Universal Driver : Not Installed
> Spooler : 0 jobs in queue

<<< Devices >>>
> Type of mouse : USB Human Interface Device
> Type of keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
> Joystick : None
> HID Devices : No
> Modem : BCM V.90 56K Modem
> Modem : Standard Modem
> TWAIN Device : CanoScan LiDE 20/N670U/N676U
> TWAIN Device : Microsoft LifeCam VX-3000
> WIA Device : Microsoft LifeCam VX-3000 #3
> SCSI Host #0 : 2 Device(s)
> SCSI Host #1 : 2 Device(s)
> Drive : ST340016A
> Trusted Platform Module : No

<<< Multimedia >>>
> Device Audio : VIA Technologies VT8233/A AC'97 Enhanced Audio Controller
> Audio Playback : VIA AC'97 Audio (WAVE)
> Audio Playback : Modem #0 Line Playback
> Audio Playback : Microsoft Sound Mapper
> Audio Recording : Microsoft LifeCam VX-3000.
> Audio Recording : Modem #0 Line Record
> Audio Recording : VIA AC'97 Audio (WAVE)
> MIDI Output : Microsoft GS Wavetable SW Synth
> MIDI Output : Microsoft MIDI Mapper
> Mixer Device : VIA AC'97 Audio (WAVE)
> Mixer Device : Microsoft LifeCam VX-3000.
> Device multimedia : AVIVideo
> Device multimedia : CDAudio
> Device multimedia : Sequencer
> Device multimedia : WaveAudio
> Device multimedia : MPEGVideo
> Audio Compression : Microsoft IMA ADPCM CODEC
> Audio Compression : Microsoft ADPCM CODEC
> Audio Compression : Microsoft CCITT G.711 A-Law and u-Law CODEC
> Audio Compression : Microsoft GSM 6.10 Audio CODEC
> Audio Compression : DSP Group TrueSpeech™ Software CODEC
> Audio Compression : Microsoft G.723.1 CODEC
> Audio Compression : Windows Media Audio
> Audio Compression : Sipro Lab Telecom ACELP.net audio codec
> Audio Compression : Fraunhofer IIS MPEG Layer-3 Codec (advanced)
> Audio Compression : MSN Messenger Audio Codec
> Audio Compression : Microsoft PCM Converter

<<< Network >>>
> Network : Yes
> Internet Connection : Yes
> RAS Connection : No
> Passport.Net : No
> Winsock32 : v2.02
> Network Connection : Local Area Connection
> Network Connection : Local Area Connection 4
> Network Connection : 1394 Connection
> Network Card : VIA Rhine II Fast Ethernet Adapter
> Network Card : 1394 Net Adapter
> Share : 4 Resources
> Local Group : 9

<<< Power Status >>>
> Power Status : Yes
> Battery : No
> Supply : Main supply
> Active Power Scheme : Home/Office Desk
> ACPI Tables : 5

<<< Voltage, Temperature and Fans >>>
> Hardware Monitoring : ITE SIS950 / IT8705F
> Voltage CPU : 1.53 V
> DIMM : 2.46 V
> +3.3V Voltage : 1.82 V
> +5V Voltage : 2.47 V
> +12V Voltage : 5.55 V
> Processor Fan : 3835 rpm
> Processor Temperature : 37 C
> Mainboard Temperature : 16 C
> Power/Aux Temperature : 24 C
> Hardware Monitoring : ACPI
> Thermal Zone : 37 C
> Hard Disk Monitoring : S.M.A.R.T
> Hard Disk ST340016A : 42 C
> Hard Disk WDC WD3200JB-00KFA0 : 31 C

------------------------------------------------------------------------------------------
***** End of report *****
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#7
123Runner

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I am surprised that no one else has picked up on this topic.
I have been really busy at work with 3 of 6 in my group out.

Lets see if we can clear the "unknown" in device manager.
Go to VIA Drivers and choose the questions till you get to the driver page.
You want the hyperion pro chipset drivers.
You want the 1st version 5.24A

For the network issue.
Are you connected to the network now? and to the internet?
Looks like you are using the on board (on the main board) network adapter. Its a Rhine controller

The

I just noticed that under Network adapters there are 3 and one has a red x, a D-Link DFE-530TX+PCI Fast Ethernet Adapter

is a addon card and is most likely not being used and therefore we do not need to worry about the red x.

To be sure Can you take a screen shot of the network adapter screen?
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