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Hard Drive or motherboard problems


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#1
SesshoumaruFan

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Hello everyone,

I have a serious problem and heres my story:

Between Jun 10.- Jun. 17, 2010 my computer went through some serious damage beginning with minor audio problems to just flat out crashing; first while on Youtube watching a Pierre Garcon highlight video; my computer freezed up on me causing me to restart, after I did so; I noticed that I didn't have any sound at all, I thought maybe because of the audio drive, a few days later (Jun 13.) after turning on my computer. My taskbar and desktop icons both disappeared and I couldn't do anything to bring them back up. I was so frustrated I nearly cried because of boredom, soon while my computer was trying to boot I noticed weird color patterns (everything had a pinkish tone to it and what supposed to be green is black). Finally my hard drive will no longer boot, is gets to the DELL.com screen where the bar fills up white (dark pink in my case)and stops right before it completes the bar and continues to click endlessly unless I turn it off.


Now I have replaced my old hard drive (Western Digital 40GB Model: 75FJA1) with a used Maxtor 40GB Model:D740X-6L that had XP installed already from eBay, now only a few problems exist:

1. The Color pattern has everything with a dark pink tone still.
2. Everything on my screen seems to be magnified and i don't know how to change.
3. Im still without any form of audio.
4. Since installing the hard drive I have trouble accessing the Internet beacuse of hardware issues.

PLEASE CAN SOMEONE OUT THERE HELP ME TROUBLESHOOT THESE PROBLEMS.

Thanks.
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#2
phillpower2

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Hi SesshoumaruFan :)
You will need to provide more information, this will enable others
to help you better.
1.What model of Dell is it, desktop or laptop, Motherboard details
would be helpful & if it is a desktop are you using onboard or an
add on gfx card.
2.Right click on an empty part of the desktop screen to change the
display properties resolution etc.
3.Again are you using onboard or an add on sound card/install drivers

4. Since installing the hard drive I have trouble accessing the Internet beacuse of hardware issues

What sort of issues & how are you connecting to the internet.
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#3
123Runner

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Since you are somewhat running, it sounds like your initial issue was a hard drive.
However, when you took another drive with XP already on it you created more issues. The "new" drive is using the motherboard drivers and hardware drivers from the main board that it was originally installed it. It is confused and doesn't know what to do.

Usually a repair install would be required and would resolve the issues.

In addition to what phillpower2 is looking for....
Please Go to
1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation ! marks or Red X's

In your next reply please include those results
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#4
SesshoumaruFan

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Hello 123Runner

I went to Device Mananger and the following subjects under "Other Devices" had yellow exclamatory marks:

Ethernet Controller
Multimedia Audio Controller
PCI Modem
Video Controller

I try to reinstall each of them but I needed an Internet connection, which I don't have for some reason.

THANKS
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#5
SesshoumaruFan

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Hello Phillpower2

I have Dell Dimension 2400 (desktop) right now I don't what kind of motherboard I have but I think my audio device were most likely integrated onto the motherboard, if u can tell me how to find out my motherboard brand I will reply ASAP, THANKS
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#6
123Runner

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There is a service tag on the back of the tower.
Use the service tag and go to Dell to get the drivers you need.

Get us the service tag and we can point you in the right direction.
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#7
SesshoumaruFan

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8VMYX51 is my service tag. It is possible to download the drivers to a disk or USB flash drive and then upload them to my PC? Im at a library (ATM) but have access to my sister's laptop when she comes home.
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#8
phillpower2

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Here is the link to your drivers http://support.dell..../...tid=&impid=
As long as the USB ports & the CD drive are working correctly either option is ok.
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#9
SesshoumaruFan

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Thanks alot phillpower2,

what would be my best option to download the drivers to? A disk, CD, or a USB drive and how do I actually download the driver?
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#10
123Runner

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The drivers are files so they are either a .exe or a zip, or a possible inf file.
They get downloaded like any other file.
I would probably use a flash drive because it is easiest, but you can use a USB hard drive or a CD.

Whwn complete and running, you can then burn all the correct drivers for a cd in case they are needed again in the future.
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#11
phillpower2

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I would agree with 123Runner & go for the flash drive for convenience +
this will get you up & running quicker & as he also suggested burn them
to a CD in case they are needed in the future.
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#12
SesshoumaruFan

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Thanks alot 123Runner & Phillpower2 for your assistance, my computer is back up and running. My audio hasn't returned yet even though I downloaded the proper drivers for it but that's the least of my problems. The screen has returned to normal along with my Internet connection.

THANKS AGAIN You Guys.
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#13
phillpower2

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Thanks for the update I am glad to hear there has been some improvement.
Apart from re-installing the audio drivers what else have you tried to
get your sound back?
Try downloading these audio drivers, un-install the present ones and then
install these;
http://download.cnet...0_4-170204.html

P.S. I hope you have checked the speakers are plugged in and that the
sound is not muted.
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#14
SesshoumaruFan

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OK Phillpower2

I uninstalled the driver that I downloaded from the Dell support website (it obviously didn't work ) :[
and downloaded the driver from the link that you provided (thanks alot BTW) but after an attempt to install it I received a pop up stating "The audio driver files do not support your computer hardware".

So now I believe that my audio problems are from the motherboard itself.

THANKS
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