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Wow...I can't figure this out at all


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#1
Avrum10

Avrum10

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Yesterday I encountered that "anti-virus suite" malware which I successfully removed immediately with a Malwarebyte Quick Scan.

I don't know if there's any connection but I'm now having a strange IE problem...it doesn't function. When I open Internet Explorer, I get this notice "Internet Explorer cannot display the webpage." I contacted my ISP (which is Optonline) and they suggested that I reinstall IE8, which I did, but I'm still experiencing the same problem.

While I can access the Internet using my Firefox Browser, and AOL's browser does work as well, I am having other IE-related problems (even though Firefox is my default browser.) For example, if I click on a link in a Word Document, I get the following error message:

RUNDLL Error loading C;\windows\sfsal32.dll
The specific module could not be found

Also, I attempted to upload a jpg. file into Photobucket (a photo-storage web-site) and it wouldn't upload successfully even though I was using Firefox to connect to that web-site. I can only assume that there's a connection since I never had a problem uploading there before this.

I did a Google search regarding the sfsal32.dll mentioned in the error message that I mentioned but the Google search oddly came up with nothing. so I don't even know how to approach this issue.

Any help would certainly be appreciated. THANKS
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#2
rshaffer61

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Yesterday I encountered that "anti-virus suite" malware which I successfully removed immediately with a Malwarebyte Quick Scan.

On this alone I suspect you have not cleaned the system completely. I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here
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