Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Unable to access Windows update website - cleaned trojan JS/Tracur.C


  • Please log in to reply

#1
misterc206

misterc206

    New Member

  • Member
  • Pip
  • 1 posts
Hello, I am new to this forum and am unsure of the protocol...

I have had a virus issue and used Windows onecare.live.com to try and clean my computer.
I am unable to access the Windows update website or update my Kaspersky protection.
The onecare scan showed the JS/Tracur.C trojan which was deleted, however my internet issues remain.
Other anomolies that have shown up are:
-when trying to access a website, some totally unrelated website appears.
-sometimes the google webpage appears when I haven't searched for it.
-websites (such as the Windows update page) don't look "right" and have a Bing search line associated with it, as well as a lot of other web pages.

I will be on vacation (and away from my computer) for one week beginning Sat July 24.
I am not very technical as far as computers go, but am willing to learn!

Regards,

misterc206
  • 0

Advertisements


#2
Rorschach112

Rorschach112

    Ralphie

  • Retired Staff
  • 47,710 posts
Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post an OTListIt log in THAT forum.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP