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Keyboard & Mouse not responding after PhotoShop 7 Removal & re


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#1
GatorAmanda

GatorAmanda

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Hi - and thank you for listening to my problem :)

I was cleaning up my desktop (Dell Dimension B110 circa early 2006) and removed Adobe Photoshop 7 (and selected "yes to all" when prompted to remove all parts) and then removed an old HP Printer. Adobe Photoshop asked me to restart my computer - but I didn't do that until after I deleted the printer as well. After the reboot, my keyboard and mouse were gone. I could see my mouse centered in the middle of my screen (it's a logitech cordless optical which is working as I've used it and replaced batteries). My keyboard and mouse allow me to access the following:

F2 - Bios - i can use my keyboard, but nothing here is helping as far as I can tell.

F8 - Safe Mode and even last known good configuration - but as soon as Windows loads, I cannot use keyboard or mouse.

F12 - can take extended test and use mouse and keyboard in the system test, but nothing works after I leave the test.

Both mouse and keyboard are USB, but I have used the converter and made them PS/2 to no avail.

Extended test originally failed USB Ping test 2x but I just retested and now it passed, however still cannot use mouse or keyboard.

Have a usb drive in front USB, is lit up, so I know there is power to them, it's just not letting anything open.



I hope I've provided enough background for some help - I've been surfing and attempting fixes for 2 days to no avail...which is not my norm. Please help! Thank you!
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#2
SRX660

SRX660

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Have you tried the Dell mouse drivers?

http://support.dell....p;fileid=174437

It also may be that you need to install the chipset drivers also.

http://support.dell....p;fileid=125390

It can't hurt to install them and see what happens.

SRX660
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#3
GatorAmanda

GatorAmanda

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Thank you so much for your reply. I have finally decided that it must be that I deleted the Windows drivers for the keyboard and mouse...I only have a computer where Windows was installed on it - and I have the cd from my old laptop, not my desktop, so borrowing my brother's xp cd with hopes that it will work...we shall see....will update as soon as i can.
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