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Windows keeps crashing(WhoChrased log included)


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#1
magyarvok21

magyarvok21

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Hello!
My mom's computer keeps crashing.
Mostly it happens when Antiviruses (malvarebytes and norton 360)are ,While she's reading a webstie,writing e-mail ETC...
After the crash her computer turns on immedieatly.
Once the norton had turned off the computer to stop some virus or something to enter the computer.

I'm posting A Dxdiag and a WhoCrashed log.
Thanks In Advance.
So, here it comes.

Attached Files


Edited by magyarvok21, 19 July 2010 - 08:08 AM.

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#2
rshaffer61

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Download Autoruns from the link in my signature below:
1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.

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#3
magyarvok21

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Okay done. Didn't foudn any "files Not found" tough.

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#4
rshaffer61

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Open Autoruns, click on "Logon" tab, and UN-check:


+ "Adobe ARM"
+ "Adobe Reader Speed Launcher"
+ "SunJavaUpdateSched"
+ "MsnMsgr"


When done restart computer and then:



Download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:
It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged


Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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#5
magyarvok21

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Well i forgot to mention but i already ran the CHKDSK it fixed the problem of crashing when running antivirus.
Norton gave a report witch i have attached here.
Did a small amateur translation with my small english knowledge, included the original just incase.
Original on the top the translation on the bottom but i think it's obvious as it's marked, just have puted it here too.Should i also include the report of that defragger?
Well here it comes, i did my best to translate it.

Attached Files


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#6
rshaffer61

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Since you ran the chkdsk /r and it straightened out the issue then lets move on to the System File Checker and make sure those all are right.

Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions
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#7
magyarvok21

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I'm sorry, but i can no longer accept help in this problem, reason is my mother being very underestimating and so doesn't lets me enter the regedit...
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#8
rshaffer61

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OK I understand. I'm sorry i couldn't help any more then I did. Please let us know how everything turns out for you in the end. Good luck and hopefully which ever route you take to resolve the issue will work out for you.
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