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Itunes network problem


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#1
HazeB

HazeB

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Hi, when trying to get itunes and iphone update, I'm getting a network connection error, this also prevents me accessing the itunes store. I've noticed this topic has come up before, so tried a couple of the suggestions; my firewall is zonealarm, I've tried adding itunes to trusted sites but this has made no difference.

I've attached the diagnostics below and details of the error message I got when trying to access the store

Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Hewlett-Packard HP G61 Notebook PC
iTunes 9.2.0.61
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)

iTunes Serial Number BA0AF01F99562FBF

Current user is not an administrator.
The current local date and time is 2010-07-24 11:19:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.

Video Display Information

Intel Corporation, Mobile Intel® 4 Series Express Chipset Family
Intel Corporation, Mobile Intel® 4 Series Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {D350D8B3-1F9F-4BA3-93FE-51414BE1B3B5}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {3C990A9B-BB12-424C-B447-CC5ADF365E53}
Description: Atheros AR9285 802.11b/g/n WiFi Adapter
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Jul 24 09:43:47 2010

Lease Expires: Tue Jul 27 09:43:47 2010

DNS Servers: 192.168.1.1
192.168.1.1

Adapter Name: {0985480C-B9DE-442A-B6E8-415D3C5ED732}
Description: Realtek PCIe FE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.
ZoneAlarm Firewall is installed.

Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-07-05 16:02:41.


**** Device Connectivity Tests ****

iPodService 9.2.0.61 is currently running.
iTunesHelper 9.2.0.61 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.

Universal Serial Bus Controllers:

Intel® ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel® ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel® ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

Hazel’s iPhone, iPhone 3GS running firmware version 3.1.3
Serial Number: 82016ATL3NP

Most Recent Devices Not Currently Connected:

iPod nano (5th Generation) running firmware version 1.0.1
Serial Number: 5U936KZY726

**** Device Sync Tests ****

Sync tests completed successfully.

Would really appreciate some help with this; it's really annoying me that I can't get the iphone updated.

thanks

Hazel
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#2
starjax

starjax

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several options to upgrade.

option 1 (which I believe you have tried)
1. Connect your iPhone to computer

2. Open iTunes

3. Select your iPhone under Devices in the Source List on the left.

4. In the iPhone Summary pane, click Check for Update.

5. Click Download and Install. Do not disconnect your iPhone until the update has finished

Option 2
Restore method as outlined here: http://www.tuaw.com/...with-iphone-3g/

additional info here: http://www.maclife.c...iphone_3g_users

option 3:
Take device to nearest apple store for assistance
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#3
HazeB

HazeB

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Hi

It still comes up with the same error - details attached

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