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Another iTunes Cannot Connect


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#1
Miss Chilli

Miss Chilli

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I've noticed a few issues on here regarding iTunes not being able to connect - and I'm wondering whether it is an Apple issue? Maybe all iPhone 4 users are bombarding it for the Bumper.......

I've read some of the suggestions on here and via Apples website - I've cleared the Hosts files, restarted. I've even downloaded the latest version - but still no joy.

Firewall - Windows - iTunes is allowed
Op System - Windows 7
iPhone - 4
I've connected before, on this computer less than a week ago
I've not been able to connect now for at least 72 hours
Hosts files - cleared and reset -

Diagnostics - passed

Microsoft Windows 7 Home Premium Edition (Build 7600)
Dell Inc. Studio 1535
iTunes 9.2.1.5
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.49.0.0
Bonjour 1.0.6.2 (214.3)

iTunes Serial Number xxxxxxxxxxxxxxxx

Current user is not an administrator.
The current local date and time is 2010-07-25 10:20:11.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.

Video Display Information

ATI Technologies Inc., ATI Mobility Radeon HD 3400 Series


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {13AFA1EA-31B4-43B4-A329-4058FAE6A86B}
Description: Dell Wireless 1397 WLAN Mini-Card
IP Address: 192.168.1.65
Subnet Mask: 255.255.255.0
Default Gateway:192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Sun Jul 25 10:12:15 2010

Lease Expires: Mon Jul 26 10:12:15 2010

DNS Servers: 192.168.1.254
192.168.1.254

Adapter Name: {2E4951C4-D48A-41DE-9157-62CBB2D66571}
Description: Broadcom NetLink ™ Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-07-18 20:54:27.


**** Device Connectivity Tests ****

iPodService 9.2.1.5 is currently running.
iTunesHelper 9.2.1.5 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.

Universal Serial Bus Controllers:

Intel® ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel® ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel® ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel® ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.

Connected Device Information:

iPhone, running firmware version 4.0.1
Serial Number: 87022MEGA4S

Most Recent Devices Not Currently Connected:

iPod mini running firmware version 1.4.1
Serial Number: 2Z5360CCQKJ

**** Device Sync Tests ****

Sync tests completed successfully.
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#2
Craig87

Craig87

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Hi
I was having connectivity problems around the same time as you.
I tried all sorts of fixes without any success....then created a new user profile and deleted my existing one....that sorted the problem

Craig
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