I have been having an error show up everytime I try to shut down my computer. Recently, my CD/DVD ROM drive hasn't been working properly and I wasn't sure if the two were related or not? A friend mentioned that a virus could shut down certain areas of my computer and I never put the two together... Is this the reason why my CD/DVD ROM drive isn't working properly? The Error message reads: " hpqgpc01. The exception unknown software exception 0x0000005 occurred in the application at location 0x75debe16."
I currently have Norton, ran that scan, found nothing, then did an outside scan from McAfee, found nothing. Any suggestions????
Thank you! Any advice would be greatly appreciated!!