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Exception Error when shutting down

Started by MegHeller , Jul 27 2010 12:38 PM

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#1
MegHeller

Posted 27 July 2010 - 12:38 PM

New Member

Member
1 posts

Hello All!!

I have been having an error show up everytime I try to shut down my computer. Recently, my CD/DVD ROM drive hasn't been working properly and I wasn't sure if the two were related or not? A friend mentioned that a virus could shut down certain areas of my computer and I never put the two together... Is this the reason why my CD/DVD ROM drive isn't working properly? The Error message reads: " hpqgpc01. The exception unknown software exception 0x0000005 occurred in the application at location 0x75debe16."

I currently have Norton, ran that scan, found nothing, then did an outside scan from McAfee, found nothing. Any suggestions????

Thank you! Any advice would be greatly appreciated!!

Megan

#2
tholley

Posted 27 July 2010 - 02:45 PM

Member

Member
51 posts

hpqgpc01 seems to be an HP printer driver file.

You might try to un-install your printer and reboot, see if this helps.

If so, then reinstall your HP printer software and see if it comes back, or hopefully it will replace a corrupt file and all will be good.

your CD/DVD issue could be related, (not sure how) or could be a totally separate problem.

But lets just do one step at a time...