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Random Restarts


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#1
Subzer085

Subzer085

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Hi all was wondering if anyone can spot the problem of my random restarts :s they can happen at anytime; during a game, left, idle, on for hours or minutes. There is no heat issue with my comp, re-checked all connections and not over clocked yet due to current problem. Here's my set up:
- Windows 7 Home Premium 64bit
- MSI P43-C51 Motherboard
- Intel Core 2 Quad Q8300
- Corsair TwinX 4GB DDR3 1333
- ATI Radeon HD 5830
- Terratec Aureon 5.1 sound card
- XClio 650w psu

Heard it could be my psu, any ideas? Thanks.
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#2
rshaffer61

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:)
Please do the following.

  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 6 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
    In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
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#3
Subzer085

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HI sorry for the late reply, the output is posted below. To note also since last post:
- upgraded my old power supply to a 750W Powercool, tried
- tried swapping my ram around and different ram sticks
- tried a different graphics card
- backing dating drivers
- running memory and cpu tests

I also noted on the irq list my grpahics card channel is -2 or -3 (changes when I restart :s) and I can't change the channel atm due to it being greyed out.


The random restarts during windows has gone; however, it restarts a lot during gaming (again to note temperature is fine, max I've seen so far is 42c).


Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 01/08/2010 14:47:14

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 31/07/2010 23:26:11
Type: Error Category: 16
Event: 16388 Source: ATIeRecord
ATI EEU Client event error

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 31/07/2010 23:51:12
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 31/07/2010 20:58:08
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 31/07/2010 17:59:58
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 31/07/2010 14:54:22
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 31/07/2010 13:42:22
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 31/07/2010 12:51:27
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 31/07/2010 18:54:31
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 31/07/2010 23:51:22
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 00:47:08 on ?01/?08/?2010 was unexpected.

Log: 'System' Date/Time: 31/07/2010 20:58:16
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-WER-SystemErrorReporting
The computer has rebooted from a bugcheck. The bugcheck was: 0x02e2000a (0xfffffa50020fffd8, 0x0000000000000002, 0x0000000000000001, 0xfffff80000006274). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .

Log: 'System' Date/Time: 31/07/2010 20:58:15
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 21:57:31 on ?31/?07/?2010 was unexpected.

Log: 'System' Date/Time: 31/07/2010 18:00:04
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-WER-SystemErrorReporting
The computer has rebooted from a bugcheck. The bugcheck was: 0x02e3000a (0x0000000000070000, 0x0000000000000002, 0x0000000000000001, 0xfffff80000009fa2). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .

Log: 'System' Date/Time: 31/07/2010 18:00:04
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 18:58:44 on ?31/?07/?2010 was unexpected.

Log: 'System' Date/Time: 31/07/2010 14:54:29
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 15:28:37 on ?31/?07/?2010 was unexpected.

Log: 'System' Date/Time: 31/07/2010 14:08:51
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 31/07/2010 14:00:58
Type: Error Category: 1
Event: 20 Source: Microsoft-Windows-WindowsUpdateClient
Installation Failure: Windows failed to install the following update with error 0x80070652: Security Update for Microsoft Office XP (KB921596).

Log: 'System' Date/Time: 31/07/2010 14:00:58
Type: Error Category: 1
Event: 20 Source: Microsoft-Windows-WindowsUpdateClient
Installation Failure: Windows failed to install the following update with error 0x80070652: Office XP Update: KB833858.

Log: 'System' Date/Time: 31/07/2010 14:00:52
Type: Error Category: 1
Event: 20 Source: Microsoft-Windows-WindowsUpdateClient
Installation Failure: Windows failed to install the following update with error 0x80070652: Office XP Update: KB837253.

Log: 'System' Date/Time: 31/07/2010 14:00:52
Type: Error Category: 1
Event: 20 Source: Microsoft-Windows-WindowsUpdateClient
Installation Failure: Windows failed to install the following update with error 0x80070652: Security Update for Microsoft Office XP (KB974556).

Log: 'System' Date/Time: 31/07/2010 14:00:45
Type: Error Category: 1
Event: 20 Source: Microsoft-Windows-WindowsUpdateClient
Installation Failure: Windows failed to install the following update with error 0x80070652: Security Update for Microsoft Office XP Web Components (KB947320).

Log: 'System' Date/Time: 31/07/2010 14:00:45
Type: Error Category: 1
Event: 20 Source: Microsoft-Windows-WindowsUpdateClient
Installation Failure: Windows failed to install the following update with error 0x80070652: Security Update for Microsoft Excel 2002 (KB982299).

Log: 'System' Date/Time: 31/07/2010 13:42:28
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 14:40:42 on ?31/?07/?2010 was unexpected.

Log: 'System' Date/Time: 31/07/2010 12:51:33
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-WER-SystemErrorReporting
The computer has rebooted from a bugcheck. The bugcheck was: 0x02e3000a (0xfffffa80b375a168, 0x0000000000000002, 0x0000000000000000, 0xfffff80000009ee8). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .

Log: 'System' Date/Time: 31/07/2010 12:51:32
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 13:49:38 on ?31/?07/?2010 was unexpected.

Edited by Subzer085, 01 August 2010 - 07:54 AM.

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#4
rshaffer61

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OK what I see is a failed update for Office happening alot and possibly a memory issue. How did you check the memory? In other words did you use a program or physically change the memory out and tried only one stick at a time?
Let's take a look at the file system and make sure it is in tack.
Go to

Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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#5
Subzer085

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I physically changed my ram around and used my mates dominator ram as well, I also ran memory check programs. I ran the chkdsk /r and so far so good no random restarts or blue screens so far :) Thanks for all the help; just a quick question about irq channels. Should I be worried that my graphics card is apparently using a minus channel (http://i766.photobuc...uk/Untitled.jpg)?
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#6
rshaffer61

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If it isn't broken don't fix it.
It sounds like maybe the disk integrity may have been messed up and that is what was causing the issue.
Let us know how everything works in a day but I am glad to hear you are running good now.
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#7
Subzer085

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Still no problems looks like problem solved :) Thanks for all your help!
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#8
rshaffer61

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Congratulations. :) for a successful resolution for your issue.

You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed us to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help. :) :)

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